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Commendation for Tech Mark 627724

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I just want to thank Mark for the help he provided when our internet service went out following a line issue. After a week and a half's outage we ended up with a new modem and still no connection. Mark spoke with us, going through many, many details and finally resolved the issue which turned out to be a simple user name/password problem. The previous tech simply hung up on us when he decided he didn't want to try any more. :smileysad:

So Mark thanks a million -we are truly grateful for your patient assistance, you are a most valuable asset to the Verizon team. :smileyvery-happy:

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