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Closely estimated taxes and fees

2y1y1z2
Miembro

I am considering Verizon as my next carrier.  Why is it that nobody can give me a decently close estimate of the total taxes and fees I should expect to see

on my bill when I provide the exact plan I am interested in and my zip code?

First, a Verizon rep (via website chat) was able to give me a dollar amount of taxes and fees.

Then, a day later, I checked with two more reps (via website chat) and both of them said they could not (as they didn't have "access to this information")

Additonally on the Verizon Facebook page, a Verizon contact first said they should be able to give me this information and asked my zip code and what plan I was interested in.  Then, they overwrote the post and said they could NOT give me this information because it would depend on the amount of the bill.  Why would the bill amount vary that much?  Something is fishy here...

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Re: Closely estimated taxes and fees

jroeder
Sr. Member

I used to work for a telecommunications company for a while and we were unable to estimate taxes, fees and surcharges either. To my understanding the reason was because many customers would get told an amount and call in upset because it wasn't the amount quoted. So I believe Verizon will not quote them because the amounts quoted would be incorrect. Sure its an estimate but a lot of customers don't realize that.

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Re: Closely estimated taxes and fees

jroeder
Sr. Member

I used to work for a telecommunications company for a while and we were unable to estimate taxes, fees and surcharges either. To my understanding the reason was because many customers would get told an amount and call in upset because it wasn't the amount quoted. So I believe Verizon will not quote them because the amounts quoted would be incorrect. Sure its an estimate but a lot of customers don't realize that.

View solution in original post

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Re: Closely estimated taxes and fees

2y1y1z2
Miembro

OK but can they not give a reasonable estimate with the caveat that it is an estimate?

I mean my Sprint bill never varied more than about 10 cents in 2 years.  Why would they say it depends on how

much the bill varies?  I mean the regular access charges remain the same, regardless, right?

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Re: Closely estimated taxes and fees

jroeder
Sr. Member

Yes, the regular access charge remains. But taxes are always subject to change. It's rare but they still are. I doubt Verizon even has a tool that can estimate axes. If you talk to a rep that has been around the block a few times they can estimate it based of experience or you could even estimate it based of the taxes you had on your Sprint bill because in most cases all telecommunication taxes are the same regardless of provider.

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Re: Closely estimated taxes and fees

JoeJoeBoston
Miembro

If this helps: on my 5-line family plan bill (old plan) I am paying $4.79 for each of four lines and $5.60 for the fifth line (it has the most features on it). Hope that helps...

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Re: Closely estimated taxes and fees

NJ_Analyst
Novice

Taxes and fess depend on your location and it varies considerably. This may be why you cannot get a specific answer.

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Re: Closely estimated taxes and fees

No corresponde

JoeJoeBoston wrote:

If this helps: on my 5-line family plan bill (old plan) I am paying $4.79 for each of four lines and $5.60 for the fifth line (it has the most features on it). Hope that helps...

That really doesn't mean anything. The number of lines, type of plan and area where you live will make a huge difference. for example in my area the sales tax is 9.75% in many areas it would be lower. In my area they charge $1 per line 9-1-1 fee. In some areas that might be more or less. We have 5 lines 2 get a $25 a month discount. In those lines the total taxes and fees are $4 on the 3 liens with the discount it's $5.75

On a More Everything plan the best estimation one can give is probably $4-$8 per line

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