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Cheated out of 2gb

KYUJI45
Miembro

I was at Tyler Mall in Riverside, CA, and the employee there told me that Verizon was having an event.  The event day was 9/12/16.  I was told that if I add a line that day I would receive 2gb of mobile data for free, so I added 2 new lines.  After a few days I did not receive the free 2gb so I called to ask what was going on.  I was told that I had to pay the first month's bill in order to get the 2gb.  So I waited and I did, but I still didn't get my data.  I called back and then he told me that I had to confirm the 2gb that I was going to get through the mail.  I never received any mail so I called the Verizon customer service.  I was told that no such mail was sent.  I wasted money getting two lines.  The employee name is Nia [Removed].  What can I do so I can get my 2gb for the 2 lines I have purchased?  I'm really frustrated for this employee and what is going on right now.

Personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Cheated out of 2gb

Acrillix
Sr. Member

Effective Period: 7/28/16 - TBD

Details: You can receive an extra 2GB per month when upgrading or activating a new smartphone line with device payment or at retail price. You must be on 8GB New Verizon Plan or higher. 2-year contracts are not eligible.

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Re: Cheated out of 2gb

Community Manager
Community Manager

We want to ensure your concerns are addressed. So we can submit feedback please send us a Private Message regarding this. KleoL_VZW
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