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I think that when the "bold print" misleads a solid majority of customers to believe a more positive interpretation then the company misleading is at fault. Not only that but I am very suspicious that there is a deliberate attempt to deceive their customers into purchasing their product under false pretenses.
A company has an obligation to provide a clear understanding. Otherwise there is no meeting of the mind which is a basic tenet in contract law and without which the contract is voidable.
Sent from my Verizon, Samsung Galaxy smartphone
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First no data majority of customers misled.
Second, no proof how bold print misled - it is carryover data.
The fact it doesn't meet your definition of what you wish for is not relevant.
Publishing an FAQ, as Verizon does for almost everything, allows a clear understanding for the customer.
Throwing in contract law and stating the contract is voidable is baseless.
car·ry·o·ver
NOUN
- something transferred or resulting from a previous situation or context: "the slow trading was a carryover from the big losses of last week"
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This is from the main page for the New Verizon Plan. Hovering the mouse over the question mark next to Carryover Data reveals the text above. If that isn't clear enough there is a search bar at the top of the page. Simply entering the term carryover provides the top search result Carryover Data FAQs which breaks down all of the details of which types of data carry over, when it is used, and when it expires.
Carryover Data is a FREE perk of the New Verizon Plan. I pay exactly the same price for the new plan as I did for the original Verizon Plan that didn't include any Carryover. When I switched to the original Verizon Plan I doubled my data and lowered my bill by $80. The new plans just sweetened the deal with Carryover and Safety Mode.
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They still won't get it no matter how much documentation we provide or try to explain.
I think it is time for a moderator to come and lock this thread.
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My feeling exactly YOU just don't get it. Self serving irrelevant explanations - change the subject with irrelevant points, blah blah blah.
NOWHERE, not in any reputable worthy dictionary, thesaurus, or reference tool of choice will you find the slightest hint that Carryover has conditions causing what's carried over to expire. IT'S A DECEPTIVE MARKETING TOOL/WORD PLAY, A SCAM.
To keep something:set aside, collect, store up...
Synonyms and related words
To continue to exist or happen:go on, go along, persist...
Synonyms and related words
To keep something:set aside, collect, store up...
to keep or save something from a larger amount or supply in order to use it later for a particular purpose
http://www.macmillandictionary.com/us/dictionary/american/collect_1#collect_1__3
verb to get and keep objects because they are interesting or valuable
http://www.macmillandictionary.com/us/dictionary/american/store-up#store-up__1
to keep a lot of something so that you can use it later
http://www.macmillandictionary.com/us/dictionary/american/reserve_2#reserve_2__3
verb to keep something so that you can use it when you need to
http://www.macmillandictionary.com/us/dictionary/american/reserve_2#reserve_2__5
verb to keep something for a particular person, purpose, or situation
http://www.macmillandictionary.com/us/dictionary/american/stockpile_2#stockpile_2__1
verb to collect large amounts of things that may be needed
http://www.macmillandictionary.com/us/dictionary/american/keep_1#keep_1__26
verb to continue to have or own something
http://www.macmillandictionary.com/us/dictionary/american/save_1#save_1__16
verb to keep or store something so that you can use it in the future
http://www.macmillandictionary.com/us/dictionary/american/hoard_1#hoard_1__1
verb to get and keep a large amount of something because it might be valuable or useful later
http://www.macmillandictionary.com/us/dictionary/american/retain#retain__1
verb formal to keep someone or something
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Except without the current carryover, your data would just expire 1 month earlier. In that way you are better off now than before. Just not as good as you want.
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CJAA wrote:
NOWHERE, not in any reputable worthy dictionary, thesaurus, or reference tool of choice will you find the slightest hint that Carryover has conditions causing what's carried over to expire. IT'S A DECEPTIVE MARKETING TOOL/WORD PLAY, A SCAM.
Really? Just because a dictionary does not have an acceptable definition for what Verizon chooses to call its carryover data?
Do you know of a word which would accurately describe something which lasts an extra month and then expires? No? Then does that mean Verizon simply should not institute such a plan? They should go back to having your data expire after the month in which you pay for it?
The English language EVOLVES, definitions ADAPT to fit what people would like to describe. 25 years ago, when someone said "text" there was no "reputable worthy dictionary, thesaurus, or reference tool of choice" which had the slightest hint it meant some sort of electronic message on a cell phone. Does that mean "texting" is a SCAM perpetrated by cell phone companies? No, it simply means the meaning of the word EVOLVED to include a new definition.
When there is no word to describe something, either the English language EVOLVES to include a new meaning for a word or creates a new word to describe it. More often than not, a new definition is simply added to the list of multiple definitions a word can have.
More examples of this EVOLUTION of the English language would be terms meant for items like "petroleum jelly" and "facial tissues". Many people generically call those items "Vaseline" and "Kleenex" which are actually brand names. Before those "brands" came into existence, those words were not listed in any "reputable worthy dictionary, thesaurus, or reference tool of choice" indicating such a definition for those words. It does not mean those companies were perpetrating a SCAM on people purchasing those products. "Carryover Data" is simply Verizon's "brand name" for data will expire 1 month after the month you pay for it. AT&T had already trademarked the term "Rollover Data" and is the reason why Verizon chose a different term, although Verizon's "Carryover Data" is almost IDENTICAL to AT&T's "Rollover Data".
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Exactly! The rollover data should be used first. Very deceptive, and customer service misled me on this as well. They told me that the rolled over data gets used before they start reducing your current month's data.
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I feel that Verizon is being a little crooked wit having to use all of the months data before the rollover data can be used. You would think that rollover data would be used 1st but again Verizon findes a way to mess their loyal customers. This is the reason I am definitely thinking about switching carrier just for this reason. verVeri seems not to care about their loyal customer. THE GREEDY COMPANY ONLY WORRIES ABOUT THE ALL MIGHTY DOLLAR AND WIGGELIN AROUND the loopholes in their contact so the consumer can never get a break.
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Good morning, Bogota0831, and thank you for taking the time to reach us. Though we never want to hear that it's for this reason, we'd be more than happy to assist you and review the ways we have available and possible to save you data. To start, please provide us with more details on what you would say you like to do most with your device. AnthonyM_VZW