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Cannot make or receive calls

handsoffsam
Miembro

Phone(s) were working fine today until around 4:30 pm CST in the city we live in. Two separate numbers on the same account. Account is not delinquent. Verizon's website states that the devices are connected and everything is fine. Devices are an iPhone 4S and iPhone 5S. When trying to dial out, it asks "please enter the number you are calling about" and then provides a menu tree for subpoenas, etc. (not support line). When someone calls us, it says that the line has been disconnected.

...Very very lost here.

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1 Solution

Respuestas correctas

Re: Cannot make or receive calls

handsoffsam
Miembro

Hola Christina,

Thank you for the quick reply! We have resolved the issue. The account, for reasons unknown, was "hot lined" for verification purposes. Once making an outbound call which automatically forwarded us to a Verizon service center and verifying our identity (after working one's way through the phone menu), the service was turned back on.

Gracias,

Samuel

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Re: Cannot make or receive calls

Community Manager
Community Manager

Hello handsoffsam!

I'm so sorry to learn that you are having issues with your service! Let's troubleshoot this! What zip code are you in? Please reset the network settings on the devices: settings/general/reset/reset network settings.

Gracias,

ChristinaB_VZW
Asistencia de VZW
Follow us on Twitter @VZWSupport

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Re: Cannot make or receive calls

handsoffsam
Miembro

Hola Christina,

Thank you for the quick reply! We have resolved the issue. The account, for reasons unknown, was "hot lined" for verification purposes. Once making an outbound call which automatically forwarded us to a Verizon service center and verifying our identity (after working one's way through the phone menu), the service was turned back on.

Gracias,

Samuel

View solution in original post

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