All of a sudden my family and I cannot make phone calls in certain areas that we were able to before! This includes at our house!!! We receive a message to dial the 10 digit number. We do and still cannot make a call out. We all have samsung phones.
hhawkins, we want to get things back to the way that it use to be for your family on our wireless network. Let's take a closer look into what's recently changed on your phones. Have you powered your devices off/on since this issue started? Did you recently update the software on your devices?
Yes we have turned all the phones off and back on several times. I updated my phone on October 18, 2016 and it worked fine for about a month or so.
One thing that will cause a message to say you must dial 10 digits is wifi calling. With wifi calling you must dial every number with the full 1 (123) 555-1234 pattern to go out. I get around this problem by having all my numbers in my contact list in this format:
+1 (123) 555-1234
With the plus and the 1, the number is universal and will work locally, nationally, and internationally and with wifi calling.
Keeping you connected with your family is a must. We will do everything that we can to get you back in order. Do you get any type of error message when dialing out? If yes, what is that error?
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