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Cannot activate prepaid plan.

Miembro

I have been trying for 4 hours to add airtime to my prepaid plan that I set up at Best Buy this afternoon. The *611 number say technical difficulties. If I'd have known that there is no phone support whatsoever I would have never signed up with Verizon. Can someone point me to a phone number where someone will answer the phone if you don't already have an account?

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Re: Cannot activate prepaid plan.

Miembro

Have you tried setting up an online My Verizon account to add airtime?

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Re: Cannot activate prepaid plan.

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Thank you. I was finally able to add the airtime

by calling the Sales number. The customer service

number is impossible to reach unless you already

have an active account, and apparently even

though they ported the number to my phone, and I

could call *611 with it, they had not activated

the account. It was a 5 hour process to add

airtime. Unacceptable.

Now I cannot register with myverizon. I went

through the steps 1/2 dozen times, it would say

it was texting a PIN number, but the text never

arrived. Finally it started saying my account

could not be created, I assume because I tried 6

times.

>Cannot activate prepaid plan.

>created by

><https://community.verizonwireless.com/people/teyonna123>teyonna123

>in Verizon Wireless Services -

><https://community.verizonwireless.com/message/1098527#1098527>View

>the full discussion

>Have you tried setting up an online My Verizon account to add airtime?

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