As I have stated, I believe Verizon only provides suspension for the duration of a deployment for US military personnel. I am not going to comment on whether or not it is a good policy, but I can understand their position.
What do you mean by "work it out with a phone call" when referencing the deposit? If your brother wants to take over responsibility for the account and his credit history warrants it, a deposit will be required. Only your brother can work it out and yes, it can be done with a phone call if he can provide a method of payment for the deposit over the phone. If you are asking "can you talk Verizon out of the deposit" if Verizon finds your brother's credit history requires a deposit, then the answer is most likely no, you will not be able to talk Verizon out of requiring a deposit. That is totally dependent on the quality of your brother's credit rating.
Yes, you should be able to get all of this taken care of by making a call to CS. Good luck.
ttipgem, thanks for helping us support Randall_Cloud with information regarding options to suspend service. If any of our account owners are called to active U.S. military deployment, then we can suspend their service with no penalty. For more details, click: http://vz.to/19T3rAX
If you're not a member of our U.S. military, then you have the option of suspending service without billing. You’re limited to two (2) suspensions within a 12 month period, with a maximum of 90 days per. For more details, click http://vz.to/1ddOJkC