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Can't switch second line phone?

I just used my second lines upgrade on my main line. Phone is switched, and everything works. Now I am trying to activate my old main lines phone on my second line, and the My Verizon site is not allowing me to do so. It's only giving me the option to activate the new phone, which has already been activated on my main line. Any solution other that having to go into a store?

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Re: Can't switch second line phone?

Community Manager
Community Manager

Hello TheApocalyptican
Thanks for trying to get the devices changed online. Let's get this fixed! Which devices did you upgrade? What new device did you get? Are you still experiencing issues with changing devices?
Please let me know so I can get to the bottom of this quickly.


Thank you
Joe_VZW
Please follow us on twitter @VZWSupport

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