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Calls going straight to voicemail

Brandiferrarini
Miembro

Calls are going straight to voicemail with no missed call alert and without the phone ringing. If the person leaves a message the VM pops up but the phone hasn't rang. Calls aren't forwarded and do not disturb is not on. I've tried hard resetting the phone and removing then reinserting the Sim card. ¿Alguna idea?

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Re: Calls going straight to voicemail

Ann154
Expert

Is it all calls? The phone isn't set to silent either?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Calls going straight to voicemail

Brandiferrarini
Miembro

Phone is not set to silent. It will work for a few hours then all calls will start going to voicemail. I turn the phone on and off a few times and toggle the mobile data on and off a few times and the calls will start coming thru again. Then they will start going to voicemail all over again. It's been going on since the last update.

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Re: Calls going straight to voicemail

Community Manager
Community Manager

Brandiferrarini, being able to receive notifications when your calls are received is a priority and we appreciate your proactive efforts in resolving this issue. Help is here, and I'm confident that we'll be able to provide a resolution. When did this start to occur? Since hard resetting the phone has not proved to be effective, did you make any recent changes to your phone in terms of software updates or settings changes? Looking forward to hearing back.

 

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Calls going straight to voicemail

Community Manager
Community Manager

We certainly don't want you missing a single call, Brandiferrarini. Staying in touch with those people who are trying to reach you is a top priority. I'm happy to help troubleshoot the issue with calls going straight to voicemail so we can bring forth a solution. What's the make and model of your phone? To confirm, how do you know that forwarding is turned off? So that we're sure you have this feature turned off here's how "immediate" and "conditional" call forwarding can be disabled: dial *73 then press send. Also, I know you mentioned that this started occurring after the last update but have you checked for a more recent update to your phone's software?

 

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Calls going straight to voicemail

ELEFLE33
Miembro

I have an S9 plus and before that I had an S6. I have been having issues with calls going straight to voicemail even when I had an S6. Verizon has troubleshooted changed out sim cards they have checked do not disturb you name it it's been tried. Just last night I'm sitting here with my phone and I get a voicemail which means the phone never rang. I dial the phone from my home phone and it went straight to voicemail. Once I restarted the phone, the phone works with no problems. This is clearly a network issue! There are so many post about it all over the Internet for Verizon. Why is it that this cannot be corrected? You pay to be on Verizon as it being one of the best networks that we believe it to be but yet this isn't taken as a priority. I've been with Verizon for over 12 years and I've always said these type of issues happen with other carriers not Verizon but now I see Verizon is no different, so why pay this money when you can go to a cheaper carrier. I'm a person that I don't believe in wasting money and at this point I've come to the conclusion I'm wasting money for a service that's doing no different than there competitors.

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Re: Calls going straight to voicemail

markchubik
Miembro

Was this ever resolved?  I am having the same issue and nothing is fixing it?!

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Re: Calls going straight to voicemail

Community Manager
Community Manager

markchubik, I know how challenging it can be if your voicemail isn't working as expected, but the good news is that you've come to the right place for help. To ensure that we are on the same page, how is your voicemail performing? How do you typically access your voicemail? What steps have you taken to resolve your voicemail issues? Looking forward to hearing back.

 

LorenzoP_VZW

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Re: Calls going straight to voicemail

ifonly01
Miembro

I am having the same problem. The calls that are going straight to voicemail are spam calls though. It is the same woman who uses various names. The call details provide different originating phone numbers, and she provides different call back numbers. When is Verizon going to implement a plan so we can block all spam callers?

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Re: Calls going straight to voicemail

Community Manager
Community Manager

Ifonly01,

I’m sorry to see that you’re having the same problem. I appreciate you for providing the details that your spam calls are going to Voicemail. I know that getting those calls can be inconvenient. The good news is that we do have a feature that filter’s those calls. Take a look at this link for more information (https://www.verizonwireless.com/solutions-and-services/call-filter/). For clarification are you using our Call Filter currently? I want to ensure you know all the ins and outs of our feature?

 

JenniferL_VZW

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