about a week ago i began calling in to verizon because i'm considering adding a line to my existing family plan. i already have a few lines on there and am aware i do not have the greatest credit and was curious if adding an additional line would require a deposit (as i had been told it could) every time i called i got a different answer, first it was well no there wont be, then it was yes but we can't tell you much and so on. finally a CS rep told me they couldn't discuss anything with me because there was an past due balance on another account. i freaked out because i only have the one account, so they transferred me around to try to get it sort it (seeing as he ofcourse couldn't tell me anything about the account) finally someone answered and told me there was a balance of two hundred and some which isn't my normal monthly payment plus my account was up to date. it made no sense. she was horribly rude and wouldn't tell me what the account was or why there was a balance nothing, just insisted i pay her that second which i refused to do without more information. i called cs again easily 10 times within the following days and NO ONE COULD FIND THIS MYSTERIOUS ACCOUNT. no one could find it they apologized for the inconvenience they were sure it was just a mistake. fine..until yesterday i'm calling to set up a new line and i get stopped again!!!! with this mysterious account, they transferred me around for about a half hour, no help. financial services wouldn't even explain to me what was going on, horribly rude once again! told me to call recovery who is now giving me the run around and not helping me telling me to deal with the debt collector. who wont help either. i've received no notices, no calls, nothing. my account is up to date, what the hell is going on! some one please help! i'm a few rude phone calls from just taking all of my lines elsewhere this is ridiculous! 
