Busy signal for people calling my phone?
krdehler
Enthusiast - Level 2

My Iphone 5 is not receiving phone calls.  People are saying it is ringing once and then a fast busy signal happens? I can receive texts however. This also happened to my son's iphone 5c this weekend.  Frustrating since this is my business phone as well!

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Re: Busy signal for people calling my phone?
vzw_customer_support
Customer Service Rep

We want to make sure you're receiving every important call, krdehler. It sounds as if you may have inadvertantly activated call forwarding http://vz.to/1t4x70x to an invalid number. Try dialing *73 then press send. After the confirmation tones just end the call and ask someone to try to call you again. You can also turnit off from your computer using the steps at http://vz.to/1t4xiJr


JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Busy signal for people calling my phone?
Not applicable

Did you check your do not disturb settings on the iPhone?

If on turn it off. also make sure the drop down box lists everyone that can call you.

Good Luck

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Re: Busy signal for people calling my phone?
krdehler
Enthusiast - Level 2

I did!  I just have that set for 10pm-7am and my favorites can still call anytime.  Thank you for your response!

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Re: Busy signal for people calling my phone?
vzw_customer_support
Customer Service Rep

We want to make sure you're receiving every important call, krdehler. It sounds as if you may have inadvertantly activated call forwarding http://vz.to/1t4x70x to an invalid number. Try dialing *73 then press send. After the confirmation tones just end the call and ask someone to try to call you again. You can also turnit off from your computer using the steps at http://vz.to/1t4xiJr


JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

Re: Busy signal for people calling my phone?
Not applicable

You must set it to EVERYONE not favorites.

Verizon may have another take on this but try mine first.

Good Luck

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Re: Busy signal for people calling my phone?
krdehler
Enthusiast - Level 2

That was it - thank you!  How could both my son and I do this inadvertently?  Is it that easy to do??

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Re: Busy signal for people calling my phone?
krdehler
Enthusiast - Level 2

It was the call - forwarding thing, btw!

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Re: Busy signal for people calling my phone?
Not applicable

that was good to know. I will put that in my iPhone list