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Boost In-Home 3G/4G Voice Signal

TeresaW_28625
Miembro

I have a 4G I-Phone 5 (4G) and my husband uses an old flip-top (3G).  We also have a MIFI 4620 which is 3G/4G compatible. We are in a very rural area on the very edge of the 4G signal here and we were able to bring it in at nearly full strength for the WIFI with an external antenna on a mast with a signal boosting amplifier.  Our internet speeds are in the 15 mbps range, which is pretty good.  I'm able to connect to my work via a VPN connection and that side works very well.  However, our phone/voice reception is pretty dismal.  One or two bars at best and a lot of dropped or chopped up calls.  Other than move to town is there any way to boost our mobile phone reception in house?  Can we add anything to our existing external antenna/amplifier connection to improve our voice connection?

Many thanks in advance!!!

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Re: Boost In-Home 3G/4G Voice Signal

Community Manager
Community Manager

TeresaW_28625, I want to make sure that we get those phones up and running for you! Here is a couple of things that I would suggest on trying to do. First, with your husbands phone can you please have him dial *228, call, when the recording comes on have him select option 2. Let that play some music for awhile. Once that is completed please power cycle the phone if it doesn't do it on it's own.

With your iPhone 5 the *228 will not work. So, the way we can update your phone is to go into Settings, General, Reset, Reset Network Settings (all of your pictures, apps, and contacts will stay in the phone). The phone should then power cycle. If you do connect your iPhone to any wi-fi networks you would need to re-enter in the wi-fi passwords again.

Once these steps have been completed on both phones please test out the voice/text and see if it's any better. Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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Re: Boost In-Home 3G/4G Voice Signal

TeresaW_28625
Miembro

Not really anything I can tell after doing the *228 procedure on the Samsung flip top or resetting the I5.  So, back to my original question:  Are there any options to use my existing external omni-directional antenna mounted on a mast outside and a 4G amplifier?  You know, I pay a lot of $$$ each month for Verizon service and I'd like to see a decent signal that I can work with.  And I do mean work because that's what I do two days a week.  I work from home and I need a good voice line for talking to our Customers as well as being involved with phone conferences. 

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