Bought a new phone with 2 year contract 3 years ago on 2/28/11.
This past December we cancelled our account and I was billed an early cancellation fee of nearly $100.00
I cannot reach Verizon via phone because I no longer have an account recognized by their computer so the system hangs up on me.
How do I go about getting my over charge back now that I am no longer considered a customer?
Thank you.
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