I had a bad experience last evening (November 18) with a sales representative discussing an upgrade and need to voice a complaint and a request. Is there a chat log I can obtain? Who do I need to speak with?
LWJ5106, we are sorry to hear that you had an unpleasant interaction with one of our representatives. Please accept our most sincere apology. How can we make things better?
StephanieS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
LWJ5106
Oh no, this is never the experience we want for you. I will be sending you a private message so that we can work towards a resolution together. I look forward to hearing back from you.
EdwardL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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