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Bad cell service


I would like to report bad cell service at my place of work. On one side of the building I can BARELY get 3g and frequently drop calls, on the other side of the building I can get 4g service. The issues began in the fall. I used to get 4g service in my classroom, but in the fall it dropped off. Has a tower been out of service? It is extremely frustrating trying to use my cell data and I can't because it's so slow.

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Re: Bad cell service


Call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they open a trouble ticket to investigate the issue.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Bad cell service

Community Manager
Community Manager


We want you to have the best possible signal where it is most needed. What zip code are you in? Are other people also experiencing the same issue?


Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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