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Bad cell service

greensled
Miembro

I would like to report bad cell service at my place of work. On one side of the building I can BARELY get 3g and frequently drop calls, on the other side of the building I can get 4g service. The issues began in the fall. I used to get 4g service in my classroom, but in the fall it dropped off. Has a tower been out of service? It is extremely frustrating trying to use my cell data and I can't because it's so slow.

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Re: Bad cell service

Ann154
Expert

Call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they open a trouble ticket to investigate the issue.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Bad cell service

Community Manager
Community Manager

greensled-

We want you to have the best possible signal where it is most needed. What zip code are you in? Are other people also experiencing the same issue?

CarmenT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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