Backup assistant not syncing

[jbtd3]

My session times out before it's done. I log back on and it says "it;s still working on the last request". Woke today, tried again, same thing. I just switched phones, they are the same model, a Krave.

[moates · Accepted solution]

I have provided some information below that may help.

Step 1 – Complete a soft reset

-Power the device off

-Pull the battery on the device

-Place the battery back in

-Power the device back on

Step 2 – Program the device

-Dial *228 and press send

-Press option 1 once the automated system requests

-Wait 45 seconds for the programming to complete.

Step 3 – Ensure the correct information is showing on the My Account website. Instructions below:

-Visit www.verizonwireless.com and login using your username and password. The contacts can be found under the Messaging tab and contacts.

Step 4 – Try removing the Backup Assist program on the device and complete another soft reset.

Canceling and removing Backup Assistant
http://support.vzw.com/clc/devices/knowledge_base.html?id=24587

Step 5 – Download the backup assistant program once again and try to re-sync.

Download and Configure Backup Assistant
http://support.vzw.com/clc/devices/knowledge_base.html?id=21044

[meli3452]

I'm having this same problem. I was going to switch back to my own phone. I had switched the number back but then I remembered I didnt backup my numbers from the previous phone. So I switched the number back to the original phone which still had my contacts saved. I then backed up those contacts, but everytime I press "Sync With Phone" in the Backup Assistant page, it always responds with the message "One Moment Please...We are still processing your sync request"

Usually syncing doesn't take this long. I did a soft reset of the phone and the info the backupassistant page is correct.

What's going on?

Thanks

[windysun]

Similar problem here.

After importing my contacts (with good help from SuzyQ on this forum) into Backup Assistant, I click Sync to Phone from the BA web page, hoping everything would sync with the phone.  The only thing I see is a red progress bar saying 'Syncing' that stays there forever.  The phone itself doesn't receive the contacts.