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Backup Assistant Contacts Not Appearing Online

olzab
Miembro

Hello, I've searched for similar problems with no luck. I've installed backup assistant in my old LG VX8575 to get the contacts off so I can download them to my new phone. Backup Assistant on the phone says it's backed up 292 contacts and that I can see and edit them online. But online when I access my account at verizonwireless.com/backupassistant, which becomes wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp, the apparently new portal for backup assistant plus, my contacts list is empty. The phone numbers are identical. What can I do now to get the contacts to show up online so I can activate my new phone and download them? ¡Gracias!

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Re: Backup Assistant Contacts Not Appearing Online

olzab
Miembro

Hmm, now they ARE there, over half an hour later. Wonder if they ought to say wait a while and then they'll show in the instructions... Thanks anyway, all!

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Highlighted

Re: Backup Assistant Contacts Not Appearing Online

olzab
Miembro

Hmm, now they ARE there, over half an hour later. Wonder if they ought to say wait a while and then they'll show in the instructions... Thanks anyway, all!

View solution in original post

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