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Arkansas cell towers


So a little over a week ago I contacted customer service and then tech support to ask why I have such terrible service at my house. I have always had lousy service there but almost 2 years ago a new tower was constructed less than 2 miles from my house. Everything I found online says that it is a Verizon tower. Tech support couldn't even find it in their system. It's never been turned on. So I guess my question is how long should it take for a tower to be turned on?