Annoying customer service issues...

[Nobody_Cares]

Verizon customer service is super >Profanity removed< To make a long story short, this idiot at one of the verizon stores ordered the wrong replacement device and I had to deal with a long list of people that do not put proper notes in your account to inform one another about what is going on. Once I received that incorrect device, I called verizon wireless customer service to let them know of the screw up and asked if they would assist me with getting the proper device (my first mistake). The representative was quick to apologize about the entire situation and even took it upon himself to let me know that he would personally correct this mistake and give me a call within 48 hrs to assist with getting me the correct device as soon as possible. He even said that he would overnight the device because "it was the right thing to do". What a  joke. I did not hear back from that person once we hung up and basically everything that he promised was thrown out of the window.

Fast forward to today. According to the tracking that is given to send back a device through the replacement process arrived at their headquarters early this morning (4:27am). I call customer service once again to see if I can get the correct device this time. I was informed that it (the previous device) still wasn't processed and that I needed to continue to wait. After the rep put me on hold for quite some time to see if she could push the order through in order to close it, we began to process the new order (for the correct phone this time.....HURRAY!.... not really). I then tell her that the last representative told me that they would overnight it because of the screw up from the very beginning. She then tells me that they are not going to do that and I will have to wait the two days to receive the correct device. At the very least, honor what is being said...

Moral of the story is, even if Verizon screws up, you still have to pay the price. What a great company...........

Message was edited by: Verizon Moderator><

Comments and tags edited for content as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

[vzw_customer_support]

Hi Nobody_Cares,

I am truly sorry to see that ordeal you have endured while processing a replacement device this is certainly not the norm for a replacement transaction, I apologize for the inconvenience. I trust that your newly processed replacement will be the correct one and this will resolve all your service concerns. Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance for critical issues is to call 800-922-0204 or send us a message on twitter at @VZWSupport.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

[breary]

Verizon clearly doesn't give a flying about its customers. In the words of the old Laugh-In skit, "We are the phone company. We can do whatever we want and you can't do anything about it."

Reaching someone at Verizon is impossible. They have the worst customer service policy possible. It is basically "talk to the hand." No, it is worse than that. It is, listen for hours on end to all the questions we are willing to give you answers to and then, after dialing through our endless phone mazes, if your question wasn't answered, and you want to talk with an actual human, then read our lips

>Post edited to comply with VZW ToS. Profanity removed<

Message was edited by: Verizon Moderator><

[commonsense101]

What price did you pay? You lost me at the end there

[#5 · Accepted solution]

commonsense101 wrote:

What price did you pay? You lost me at the end there

It is an expression. Not an actual dollar amount payment.

"Paid the price" is thinking something would be right, but it all goes wrong. (And you suffer for it )

[Nobody_Cares]

I feel your pain, it FINALLY got situated after a ridiculous amount of phone calls and having to explain the situation over and over to different people. Freaking annoying.

Discussion of moderation removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

[Nobody_Cares]

Its an expression..