Well, after 6 calls to no service and three new tickets being opened, the phone I returned for the Edge program is still lost. Now I am being threatened by collections that my phone is about to be shut off.
I returned 4 phones back in July in the same box to start the Edge program. They say they received 3 but the 4th one went to never-never land. I have called so many times that I have lost count. I even had a rep tell me the phone was found and was being sent to Texas for credit. That was 2 months ago. The last rep told me that the previous rep was looking at the wrong phone. I am over it. I have letters ready to go to several executives and the GA consumer protection dept. I am not paying $350 for a phone that Verizon lost.
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