Activated iPhone 5s - 2 days later the phone still does not receive calls
Core2
Specialist - Level 1

Ported a number from a T-Mobile pre-paid $3 a month account my son had to Verizon.  The new iPhone has been activated for 2 days now.

The new iPhone can call out from the ported number, but incoming calls are going to VM.

Is this just a waiting perioud of porting a number?

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Re: Activated iPhone 5s - 2 days later the phone still does not receive calls
MiiHere
Champion - Level 3

Porting should only take a max of 24 hours. Is the old device off with the SIM card removed?

I would try restarting it, even powering it down, removing the SIM card for a minute and then putting it back in.

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Re: Activated iPhone 5s - 2 days later the phone still does not receive calls
Snn5
Legend

Could be a hang up in the porting process.  This porting dept number can help.  888-844-7095

Re: Activated iPhone 5s - 2 days later the phone still does not receive calls
Core2
Specialist - Level 1

I have done that a few times, and the old phone is currently powered off.

I'll give it until early afternoonm and then try calling Verizon again.

Fornatuately this is a kids first phone, so he does not know any different - as of yet.

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Re: Activated iPhone 5s - 2 days later the phone still does not receive calls
Core2
Specialist - Level 1

Called the porting dept number 888-844-7095, and that did the trick.  Thanks!

Re: Activated iPhone 5s - 2 days later the phone still does not receive calls
Snn5
Legend

Yeah, sometimes things just get hung up, especially during porting.  The small MNVO providers (and prepaid carriers) are the slowest, but the major carriers are usually quick.

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Re: Activated iPhone 5s - 2 days later the phone still does not receive calls
Core2
Specialist - Level 1

It was a $3 per month T-Mobile Pre-Paid on an old iPhone 3GS. I decided to

port and turn the phone in for the $300 credit....