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Accountability for poor service?

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Had numerous poor experiences today trying to purchase new phones through online customer service. Callback system not working properly, orders placed wrong, disconnected... Everyone says sorry but doesn't really seem to care that I wasted half of my day and got nowhere. Looked online for someone who I could email, but that doesn't seem to be a thing.

So the question is, does anyone actually care when customers are legitimately frustrated because customer service repeatedly failed? They sure do make it challenging to report issues to anyone with power. Is there actually any accountability within this system?