Re: About to cancel service due to horrible customer service by Verizon

[flutterfly8497]

Your description of your situation is not bait and switch at all, though. You were offered a tablet and received it. You were not offered a free tablet then told they had none to sell so you would have to purchase a much more expensive iPad. I can read the definition of "bait and switch," but there is nothing in your post that indicates you are a victim of it.

[bpope]

Like I said I did sign a receipt but the not a contract a receipt is not a contract you do realize that right?  The receipt only shows the merchandise that was purchased but their is nothing that states that I was entering into a two year contract with Verizon for these devices. 

[bpope]

When I went into the store I advised the CS rep that I was due for an upgrade and I wanted to switch to Verizon Edge program.  I was then advised by the CS rep that I could also get a Verizon tablet for "Free" as a promotional deal and I initially advised the CS rep that I already had tablets at home and that I didn't really need another tablet.  The CS rep then continued to pressure me to get these "Free" tablets.  At this point I was "pressured to consider similar products to my new phone which was the tablet which once activated opened up a new contract agreement.  This is absolutely bait and switched as I was drawn to the store because of advertisements to get a free upgrade for my smart phone while also being able to switch to the VZ Edge program which would then reduce my cellular bill.  Instead of coming away with a reduced bill my bill was actually increased by over $50 a month.

[flutterfly8497]

bpope wrote:

For the sake of argument lets say this isn't a bait and switch scenario.  At the end of the day where is the copy of the contract for me to review once I left the store?  Um never got it.  I was told that a copy would be emailed to me, once again never got it.  At the end of the day if I truly didn't understand what I was getting into I should have been provided with a copy of the contract to read over during what's called a cool down period but the fact that this was never provided just proves that the intent here was to scam the customer without their knowledge but if I'm understanding you correctly you believe this type of behavior to not only be acceptable but also a good business practice?  You might want to do a little self reflecting here.  

If you did not understand the terms of the sale, if you were confused about the plan, the pricing, the return period, any of that, why on earth did you accept not one, not two, but FIVE tablets with terms you were not clear on?  While I do not condone "bait and switch" or any other kind of deceptive sales, that is simply not the case here.  You were offered something, you accepted it, you agreed to terms, you had 14 days to try things out and reflect on the purchase, and you kept the equipment and service, although you claim you did not use any of it.  If you didn't use the tablets at all in the first month, why did you buy them?  You are trying to accuse the sales people, the store, and the company for deceiving you and luring you into these contracts, and the reality is that you made an impulse buy that you regretted too late and are now trying to get out of the contract and service using a legal aspect that doesn't apply.  I do not think "scamming customers" is acceptable and good business practice, and I never said so. 

You seem to believe that you can use your own misinformation and ignorance of the terms to get out of your commitment.  If I understand you correctly, you believe that claiming ignorance and accusing people of fraudulent and deceptive behavior is not only acceptable, but the correct way to renege on an agreement that you, an adult who has paid for service from this company for 10 years (indicating that you have probably entered into multiple contracts for service and equipment) willingly signed off on (whether physically or electronically)?  I don't need to do any "self relecting" here.  I hold myself accountable and responsible and do not accuse others of fraudulent behavior to get out of things. Perhaps you should examine your own culpability in this situation.  FYI, I do not now nor have I ever worked for Verizon.  However, I am a customer who understands as an adult, I must ensure I understand what I am agreeing to. 

[flutterfly8497]

A tablet is not a "similar product" to a phone, since it doesn't have the same functions.  You went in for an upgrade, were offered another product in addition to, not in lieu of, the phone.  You accepted the terms and left the store.  You did leave the store with a new phone, correct?  And was it the phone you wanted, or a similar one you chose while in the store?

If you go to the grocery store for hamburger, and leave with the hamburger, but also some cookies and bread, can you accuse the grocery store of "bait and switch?"  I mean, you went in there with the intention of getting hamburger and the store "lured you" to purchase cookies and bread with a sale price and tempting display, right?  No, and the idea that you could is ludicrous.

[kaebfly]

Yes, you sign an agreement when you purchase in store. You may not understand that's what you're doing when you accept the merchandise and the plan agreement but it's exactly what you did. You can attempt to argue this with people that are trying to help you as much as you want but it doesn't change what actually happened. You went into the store, accepted 5 tablets and for some odd reason thought you were getting them without having to pay for the service or without being in a new 2 yr agreement for each tablet. No matter how you try to justify it you clearly agreed to this without paying attention to the terms and agreement. You're going to do what you want and that's fine but you have to know that VZW can easily show where you agreed to the terms. It's your responsibility to pay attention to what you agree to regardless of what you say you were verbally told. You're old enough to be able to understand how things work and your responsibility when it comes to entering in to any service situation. It's difficult to feel sorry for someone that insists on being combative and not willing to accept their own error in judgement. You may have been told one thing by the rep but they can't have you in a new agreement without you accepting the goods and contract. You need to pay what you owe. You may not like it but it's a lesson...read and completely understand EVERYTHING before accepting anything.

[kaebfly]

Also...you will find a copy of your agreements in your My Verizon account even if you didn't get a physical copy so you still can't claim not receiving anything to look at. You're also well aware of VZW's return policy since you're a long term customer of 10 years I believe.  You know that the term is 14 days. It has not been 30 days for a few years and you have upgraded since it's been gone if I understand correctly. I can't fathom how you really thought you were getting tablets without having to pay monthly service from a company that makes it's money from having customers that pay them a monthly fee to use their service.

[bpope]

So to start of with when have you ever purchased a house, car or any other product and not received a copy of the contract that you signed?  You stated: You are trying to accuse the sales people, the store, and the company for deceiving you and luring you into these contracts, and the reality is that you made an impulse buy that you regretted too late and are now trying to get out of the contract and service using a legal aspect that doesn't apply. 

First off the CS rep just flat out lied about there not being any contracts or any other additional costs associated with these tablets period point blank.  You can sugar coat it anyway you like but a lie is a lie all day long.  There was no misunderstanding here just a flat out lie to gain a sale.  Not only was I not advised of any contract associated with these tablets the sales rep even showed me a copy of my future bill showing me a lower price on my bill.  So is was that misunderstood as well.  I'm not trying to scam the system or take advantage of anyone here or get out of a deal that I can't afford.  My point here is there was very shady sales practices that took place here and that other consumers need to be careful of this and I refuse to let Verizon cheat or rip me off in this situation.  Additionally as a corporation what does Verizon actually lose by taking back these "free" tablets?  How much is there overall gross profit margin yearly? Come on now any honest person can see that this was not an impulse buy because first off what did I "buy" the tablets were free. This was a calculated sales ploy used to deceive a customer and even if agree to disagree on the legality of this morally this situation is just wrong.

Additionally, as I stated before it was made perfectly clear to the sales rep that my intention was to reduce my monthly bill throughout this entire process and the sales rep assured me that not only would my bill not go up but she even went as far as to show me a fictitious bill showing me a lower monthly payment.  

[bpope]

How this happened is that the sales rep showed me a fictitious bill on her tablet that showed a lower monthly payment on my account.  That said why would I believe that I would occur any additional charges on my account?  This was not a misunderstanding or an honest mistake this was intentional deceit.  

[bpope]

Lol I wish I would pay for these tablets and for services not rendered.  I'm not being combative at all I just don't agree with what you are saying and if stating that is being combative then alright lol.  Wait, wait, just for my own personal edification what if anything would you consider to be combative in terms of what I've said up until this point?  People walk away from their homes all of the time without paying for them even though they've actually benefited from being able to utilize these residences.  I on the other hand have never even opened up these tablets and have not utilized any services associated with these tablets and I'm just supposed to be like oh yeah let me pay for something that I've never used are you seriously hearing yourself here?