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$400 Deposit Money

sdlivin
Miembro

I deactivated my phone in September, and I have been waiting to get my $400 deposit money back.

(I had put the amount down because I'm not a permanent resident in the US)

I have been contacting verizonwireless ever since both in store and online inquiring about the money. 

They finally say the check had been sent on November 9, but I still didn't receive anything.

I'm very dissatisfied with the service. I want everything to be resolved as soon as possible.

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1 Solution

Respuestas correctas

Re: $400 Deposit Money

jroeder
Sr. Member

Refer to the customer agreement and important information section.

The guidelines are listed below. If you meet these guidelines call customer service @ (800) 922-0204

"Es posible que le hayan solicitado realizar un depósito de garantía al momento de activar su servicio móvil. Usted es elegible para recibir un reembolso de su depósito de garantía al final de cada año de servicio ininterrumpido o al finalizar su servicio. Su depósito será reembolsado automáticamente después de un año, incluyendo los intereses, siempre que haya mantenido su cuenta "al día" (esto significa que usted pagó su factura sin interrupción durante un año de manera oportuna). El procesamiento de este reembolso puede demorar hasta tres ciclos de facturación. Si en cualquier momento se cancela el servicio durante el primer año por falta de pago, usted perderá los intereses acumulados durante ese período. Si cancela el servicio, pero no ha pagado su factura final, el depósito se aplicará a su cuenta y recibirá los fondos restantes. If your service is terminated after the initial 14-day return and exchange period but before the end of your minimum term, your deposit will be applied against the early termination fee in addition to any outstanding balance before a check is processed."

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Re: $400 Deposit Money

jroeder
Sr. Member

Refer to the customer agreement and important information section.

The guidelines are listed below. If you meet these guidelines call customer service @ (800) 922-0204

"Es posible que le hayan solicitado realizar un depósito de garantía al momento de activar su servicio móvil. Usted es elegible para recibir un reembolso de su depósito de garantía al final de cada año de servicio ininterrumpido o al finalizar su servicio. Su depósito será reembolsado automáticamente después de un año, incluyendo los intereses, siempre que haya mantenido su cuenta "al día" (esto significa que usted pagó su factura sin interrupción durante un año de manera oportuna). El procesamiento de este reembolso puede demorar hasta tres ciclos de facturación. Si en cualquier momento se cancela el servicio durante el primer año por falta de pago, usted perderá los intereses acumulados durante ese período. Si cancela el servicio, pero no ha pagado su factura final, el depósito se aplicará a su cuenta y recibirá los fondos restantes. If your service is terminated after the initial 14-day return and exchange period but before the end of your minimum term, your deposit will be applied against the early termination fee in addition to any outstanding balance before a check is processed."

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Re: $400 Deposit Money

sdlivin
Miembro

The fact is, when I contacted the customer service, they had told me the deposit money had been sent, and I would be able to receive it within three weeks of its send-out date (November 9th). It's not my fault I'm not enlightened as to what is going on with the deposit money I put down when I began the contract. I deactivated service in September, which was after my contract ended.

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Re: $400 Deposit Money

jroeder
Sr. Member

You should know the terms on your deposit. Why put $400 down and not know what's going to happen to it, or if ou will get it back at all? Regardless, this is a peer-to-peer forum so if the rep told you they were sending it, you would have to contact them again to determine where your money is. We customers are not able to track your deposit.

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Re: $400 Deposit Money

Community Manager
Community Manager

sdlivin, I know that is a lot of money to be waiting on. I would love to get a chance to review the account for you. This way we can determine where that money is at. So I followed you if you could accept that and then follow me back, we will be able to do a direct message. This way we can dive deeper into this situation for you. Hope to hear from you soon.

KevinR_VZW

Follow us on Twitter @VZWSupport

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Re: $400 Deposit Money

Ann154
Expert

The follow request has to go to using the steps outlined in .

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: $400 Deposit Money

wshinhoo
Miembro

I am having a same problem with my deposit of $400 and I am not finding any helpful resources to get my money back. Who should I talk to, and can you help me to solve this problem?

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