*228 doesn't work
brent_suits
Enthusiast - Level 1

Anytime i attempt the *228 number i get a message stating that the code is inccorect and not in service.

<Post branched to a new discussion for more exposure.>

Message was edited by: Verizon Moderator

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Re: *228 doesn't work
tikibar1
Community Leader
Community Leader

Have you tried the suggestion in your other thread to force a PRL update?

https://community.verizonwireless.com/message/937913#937913

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Re: *228
Ann154
Community Leader
Community Leader

This discussion is from 2011. Things might have changed since then.

Also if you have a 4G phone, you don't need to dial anything to activate or program the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: *228
vzw_customer_support
Customer Service Rep

Hey brent.suits!

*228 is a pretty helpful option to have when experiencing certain issues so I'm happy to get to the bottom of this for you. After all, we want you having the best network service possible.

Of course, this is a feature specific to only certain devices. 4G LTE capable phones and some of our older models are not *228 capable. Additionally, in order to take advantage of the feature, you'll need to be located within our coverage area. Which device do you have? Do you have full coverage? Try turning the phone off, taking out the battery, and turning back on. I hope this is helpful!

EvanO_VZW
VZW Support
Follow Us On Twitter @VZWSupport

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Re: *228 doesn't work
jennip13
Newbie

How do you update the iPhone 5?

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Re: *228 doesn't work
Not applicable

Update what specifically?

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Re: *228 doesn't work
jennip13
Newbie

The update to the PRL.

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Re: *228 doesn't work
Not applicable

You don't. Other than shutting off the phone and turning it back on I guess.

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Re: *228 doesn't work
tikibar1
Community Leader
Community Leader

PRL updates are handled automatically by the SIM card in 4G LTE phones.

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Re: *228 doesn't work
jennip13
Newbie

Apparently mine is not updating or something else is going on. My iPhone 5 goes to the "o" in the signal which from everything that I'm reading indicates poor data connection even though I'm in a 4G LTE coverage area.  Thoughts?

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Re: *228 doesn't work
tikibar1
Community Leader
Community Leader

Have you tried the suggestion in your other thread to force a PRL update?

https://community.verizonwireless.com/message/937913#937913