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21 Year Customer - This company is not good

Hurchey
Miembro


Hello Community,

I just want my voice heard. I have been a customer since 1994. I just want everyone to know that I think that the Verizon Wireless customer support is terrible and this company is terrible. if you think that paying your bill on time for 21 straight years will be appreciated, you're sadly mistaken. This corporation is only interested in your money. And only interested in their own customer support, not helping you. They are NOT interested in you as a customer. They lied to me, gave me inaccurate information many times, and will not honor their promises.

Please, take this from someone who got their phone in 1994 and has paid their bill every month for 21 years. I am currently out of my contract, and unfortunately due to work constraints I am having a hard time changing carriers. However, my voice will be heard. If I can get one person to go to AT&T for every year of my services I will be very grateful.

Please, if you are interested in Verizon, please consider AT&T or Sprint. Im from MA, and the Verizon service is not better than AT7T in southeastern, or eastern, MA. 

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Re: 21 Year Customer - This company is not good

Community Manager
Community Manager

I'm so sad to hear that you feel this way about us Hurchey. We truly appreciate your being with our wireless family since 1994 and don't want to lose you. I want to apologize for the bad experience you had with us and hope you allow us the opportunity to mend this relationship between us. What seems to be the issue? Please share some details with us so we can work on fixing your problems and keeping you a happy customer.


We would also like to work on your service issues. Please provide us with your zipcode and phone model? How long have you had service issues and is it with data and voice calls?


We look forward to hearing from you soon.



KinquanaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: 21 Year Customer - This company is not good

Hurchey
Miembro

you have worked on the issue and denied my requests and have already told me to bring my four phones to AT&T

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Re: 21 Year Customer - This company is not good

sprmankalel
Leader

Well, even though we are customers like you, we can't give you suggestions if you don't tell us what the problem is.

I pay my bill on time every month and what I get in return is continued service, no late fees and not being sent to collections. Paying your bill on time every month is a given and does not earn us any extra benefits.

Re: 21 Year Customer - This company is not good

zellerandy
Sr. Member

yes without the issue hard to help.  the reason this forum exist is to see if anyone has had the same issues and to get a answer.  

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