We certainly want parents to be able to manage their child's phone, HockeyMom3. We are here to help.
You would want to make sure to download the Smart Family Companion app on your child's phone. The Verizon Child app is an older version when our Smart Family service was called Family Base.
Just got off the phone with Verizon tech support. There is no way to prevent kids from deleting vpn and bypassing the restrictions. This App is USELESS!!!!!!!!!!!!
Our son has the iPhone 7 and he uses a VPN to bypass the Smart Family controls. Even when I use "pause internet" he can still do whatever he wants. It's frustrating because I get the emails notifying me of late night calls and texts but can't do a thing about it! Why am I paying for a service that is useless?
Our son was able to use the mobile hotspot with a VPN app on his laptop to bypass the Verison Family restrictions and get unrestricted access. I figured out a counter (for now...) by restricting his data limit down in the Smart Family App. You can change the limit any time on the app to increase data and allow access. If data is not limited, it doesn't matter if the phone internet is paused, they can access data through mobile hotspot.
My son and daughter have the exact same phone and he is ALWAYS having to reconnect. He tells me he's not turning off. I know he's lying because I have seen other parents say the same thing about their child's vpn. Why am I paying for a service that he can turn off! It's really frustrating to me!
Controlling the flow of information is important when you are a parent, I get it. What is the make/model of your son's device? JoeyM_VZW