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why cant i see the incoming call detail or the text details, i can see the outgoing details

robinmarie1017
Miembro

I am the owner of the plan.  its a prepaid plan.  i can see the detail for calls i dialed but cant see the details for calls i received (other than time)  cant see number,,,,  i also cant see the number for texts in or out?

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Re: why cant i see the incoming call detail or the text details, i can see the outgoing details

Community Manager
Community Manager

robinmarie1017,

I know how important it is to be able to manage your account and view the call and messaging details for your lines.

Have you contacted Prepay Customer Service for assistance? They can be reached at 888-294-6804.

John B

Follow us on Twitter @VZWSupport

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Re: why cant i see the incoming call detail or the text details, i can see the outgoing details

selena73
Miembro

i know how u feel i have the same problem. i have a contract with verizion and we cant view the incoming calls other than date time like u said. verizion told us that it is where we are in the extended network. so all we can see are our outgoing calls. It is so frustrating.

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