when i open messages it closes

lcmbjm
Miembro

I have a Samsung Tab S3 and have Verizon Messages + linked from my phone

when i open it on my Tab S3 it says it encountered an error and has to close - then when i try again it opens - happens the 1st time i open EVERYTIME

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Re: when i open messages it closes

Community Manager
Community Manager

Icmbjm, Verizon Messages is an awesome app. We always want to make sure you are able to use it. No worries, we are definitely here to assist. Have you checked in the Play store on the tablet to see if there is an update for Verizon Messages? If not, please do so. If there is one install it and see if that helps. Also, try uninstalling Verizon Messages from the tablet and then reinstall it. We have providedlinks below with the steps on how to check for the update and how to uninstall an app. Let us know if any of this helps. 

 

https://www.verizonwireless.com/support/knowledge-base-212623/

 

https://www.verizonwireless.com/support/knowledge-base-212514/

 

 

Dia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: when i open messages it closes

lcmbjm
Miembro

I have already done this... Still not right

On Fri, Sep 7, 2018, 2:48 PM vzw_customer_support <

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Re: when i open messages it closes

Community Manager
Community Manager

Icmbjm, thank you for continuing to work with us toward a resolution on the app error message. We would like to complete a few additional steps. Please use the steps on the following web page https://www.verizonwireless.com/support/knowledge-base-212583/ to stop the Verizon Messages app. Then proceed to clear the cache in the application as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-212468/. Lastly, please use the steps on the following web page https://www.verizonwireless.com/support/knowledge-base-212566/ to reset the app. Please let us know how the app works thereafter.

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: when i open messages it closes

lcmbjm
Miembro

See attachment this is what I get when I click on the links you've got in

this email

On Sun, Sep 9, 2018, 3:28 PM vzw_customer_support <

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Re: when i open messages it closes

tikibar1
Sr. Leader

You can't have attachments in e-mail replies, you have to post them on the forum:

The links also won't work when accessing them via e-mail notices of posts; they work for me when on the forum:

Stop Running Apps - Samsung Galaxy Tab S3 | Verizon Wireless

Clear App Cache - Samsung Galaxy Tab S3 | Verizon Wireless

Reset App - Samsung Galaxy Tab S3 | Verizon Wireless

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Re: when i open messages it closes

lcmbjm
Miembro

There is an error on every link that I try to open

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Re: when i open messages it closes

tikibar1
Sr. Leader

Are you on the forum when trying to open them rather than accessing them from an e-mail reply?  Have you tried to copy-and-paste the links into your browser?  Have you cleared your browser's cache/cookies or tried a different browser?

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Re: when i open messages it closes

lcmbjm
Miembro

I am trying to open from the email

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Re: when i open messages it closes

tikibar1
Sr. Leader

As noted earlier, that's why you're encountering an error.  You need to be on the forum to open the links (or else try to copy-and-paste them into your browser).

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