Re: on mac, no messages
chicagomsg
Enthusiast - Level 3

Web version works fine, issue is only with Mac desktop Message+

On Sat, Dec 12, 2015 at 4:39 PM, Verizon Wireless Customer Support <

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Re: on mac, no messages
Not applicable

HI chicagomsg,

Thank you again for your patience as we work to assist you.

If you have not, please uninstall the app. Restart your device and do a fresh install of the app. 

The developers have not mentioned any OS issues.   

If the issue continues, please let me know.

Thanks,

ALIE

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Re: on mac, no messages
chicagomsg
Enthusiast - Level 3

thanks, I've tried that.

got to say, this support process is bordering on worthless. oh well,

thought I'd give it a try. but seriously, you guys have a buggy app and

your best troubleshooting advice is "The developers have not mentioned any

OS issues."

How about I'm an end user and AM reporting Mac OS issues. Jeez. Get a clue!

On Tue, Dec 15, 2015 at 4:39 PM, aliem_vzw <forums@verizonwireless.com>

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Re: on mac, no messages
chicagomsg
Enthusiast - Level 3

PS - just go to the mac app store and read the reviews. PLENTY of OS

issues. Again, this support process makes me want to slap my face.

Worthless.

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Re: on mac, no messages
chicagomsg
Enthusiast - Level 3

Are you saying I should uninstall the app that is on my phone? Or the app

that is on my Macbook Air? If phone, that is impossible since it is baked

into Android system and all you can do is uninstall the updates. Is that

what you mean?

Or do you mean uninstall the app from my Macbook? If so, yes, I have tried

that about 9 times. The issue persists.

On Tue, Dec 15, 2015 at 6:19 PM, Michael Griggs <michaelgriggs@gmail.com>

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Re: on mac, no messages
Not applicable

HI chicagomsg

At this point, the best way to troubelshoot your App is to review the error logs. In order to do this, I'll need your direct email address and phone number....which we DO NOT want you to leave on this public forum.

Please email the info to this private email account:

verizonmessages@verizonwireless.com 

Subject line: CHICAGOMSG from FORUM

Don't forget to include a number to call you on. 

I will look out for your email.

Thanks,

ALIE

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Re: on mac, no messages
chicagomsg
Enthusiast - Level 3

Hi, a quick update. I figured out the solution to my problem. My mac antivirus software by Avast include 3 "shields": file system, mail, and web. After looking through my console logs, it appears that Message+ requires an IMAP connection to retrieve all of it's data and the "mail shield" was blocking this. There was no pop up or alert, basically Message+ just sat there forever, empty and silent.

So...problem solved by disabling the mail shield.

Hopefully this helps someone else with similar problem.

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Re: on mac, no messages
joeydiamond
Enthusiast - Level 2

Close to 5 years later, I came across this thread.

I don't want to completely disable the email shield in Avast. You can list exceptions.
Any idea what the url would be?

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Re: on mac, no messages
kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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