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on mac, no messages

chicagomsg
Miembro

I have installed Message  on my Macbook with El Capitan and linked it to my number by entering the 6 digit pin sent via text. Then the app just sits there, empty. No messages. Contacts are there, but NO messages. Why doesn't it work?

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Re: on mac, no messages

chicagomsg
Miembro

Hi, a quick update. I figured out the solution to my problem. My mac antivirus software by Avast include 3 "shields": file system, mail, and web. After looking through my console logs, it appears that Message+ requires an IMAP connection to retrieve all of it's data and the "mail shield" was blocking this. There was no pop up or alert, basically Message+ just sat there forever, empty and silent.

So...problem solved by disabling the mail shield.

Hopefully this helps someone else with similar problem.

View solution in original post

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Re: on mac, no messages

vzw_customer_support
Asistencia al cliente

I'm glad you've decided to give Verizon Messages a try, chicagomsg. If you log into the web app instead of the desktop app through www.vzw.com/verizonmessages, do you see the text message history there? What model phone do you use Verizon Messages with? How long ago did you begin using Verizon Messages on your phone? We'll solve this mystery.


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: on mac, no messages

chicagomsg
Miembro

Yes, the web app works fine and shows all my messages. I have a Samsung

Galaxy S6. I have been using Verizon Messages since I got the S6, about 8

meses.

There was a time, several months ago, when the app on my mac worked pretty

ok with only occasional lags requiring restarts or forced refreshes. But

now, nothing displays at all. I've uninstalled it, reinstalled it,

disconnected it and reconnected it from my phone number. Nothing has worked.

On Sun, Dec 6, 2015 at 8:12 AM, Verizon Wireless Customer Support <

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Re: on mac, no messages

vzw_customer_support
Asistencia al cliente

chicagomsg,

Thank you so much for the extra clues to this message mystery. Its' good to hear that you are able to see the web app works as it should. Since it once did work on the Macbook, has anything changed on the computer since? Have you installed any new software from Apple?

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: on mac, no messages

chicagomsg
Miembro

No, it would periodically seem to lose connection to Verizon message

"server" and not show any of my messages, but usually would work with a

forced refresh/sync. Then it just went blank and stopped worked. Can you

tell me which files to remove to ensure I get a clean install? Can you

provide any specific troubleshooting steps? I have since upgraded to Mac

OSX El Capitan. Do you have any known issues with this OS?

On Tue, Dec 8, 2015 at 11:30 AM, Verizon Wireless Customer Support <

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Re: on mac, no messages

Not applicable

HI chicagomsg

What version of the app on MAC are you using please ?

If you have iMessages, please turn it OFF.

ALIEM

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Re: on mac, no messages

chicagomsg
Miembro

Message+ v1.5.2

How would I turn "off" iMessage?

On Wed, Dec 9, 2015 at 4:26 PM, aliem_vzw <forums@verizonwireless.com>

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Re: on mac, no messages

Not applicable

HI chicagomsg,

With regard to iMessages, please refer to this link for accurate instructions.

3 steps to disable iMessage and not lose your mind - CNET

THANKS,

ALIE

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Re: on mac, no messages

chicagomsg
Miembro

Yeah it's disabled. Still message+ not working. Is there a number I can

call or a chat feature to receive support a little faster? This is a slow

way to receive support.

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Re: on mac, no messages

vzw_customer_support
Asistencia al cliente

Chicagomsg, we appreciate you following up with us regarding the issues you have been experiencing with the Verizon Messages + desktop program for your Mac. By chance, do you receive the same experience if you use the web version as well?


http://spr.ly/6582BTh8u


Just sign in to My Verizon using the above link to see if all displays with no issues.


Regarding the delay with our responses, this is a community peer to peer forum, so time is provided to allow the community to respond. I apologize for the experienced delay. If you ever need immediate assistance, please reach out to customer support at 1-800-922-0204, or by dialing *611 from your VZW cell phone.


NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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