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Re: Why am i getting the message 'no longer a participant'??

Miembro

Great, so now I have a new, even bigger problem. As I mentioned directly above, after reinstalling it had marked about a dozen messages as unread that were previously marked as read. I had to scroll through hundreds of conversations to find them so I could open and close each so they were again marked as read.

This is important for me as a busy professional because I have a BlackBerry KEYone that shows me with a "star" notification on the Message+ icon on the home screen when I have new unread text messages. I have no idea how other phones work but this is just a basic Android phone running Android 7 with minor custom enhancements by BlackBerry with this start notification feature being one.

(Note that even this has been a bug in Message+ for over six months now, in that it suddenly stopped showing that star when new texts came in. I was able to find a workaround on a BlackBerry forum by adding the Message+ widget to the home screen, which doesn't show the star but does show a little count indicator for the number of unread messages, which disappears when there are no unread messages.)

Since I uninstalled and reinstalled Message+ yesterday and then had to manually find the dozen-or-so messages that were marked unread when they were previously marked read, I thought I was okay and didn't see any issues through the rest of the evening. But today I woke to a few new messages and when I read them and they were marked as read I still had that indicator on the widget saying one was still unread. I had to scroll down to find a conversation that was months old that was now newly marked unread for no reason.

That made the widget indicator clear and show no unread messages.

Minutes later, I saw the indicator was now again showing unread messages -- 4 this time -- and again I had to scroll way down into history that was months old and sure enough another old conversation that had previously been marked as read was also marked as unread, which I had to open and close to change it.

These are now four bugs in Message+ for me in the recent few months (when 100% of the rest of my device works flawlessly and is always kept up to date; and I never do anything that is not pure, official, factory):

1. Stopped showing the star icon (unique to BlackBerry) on the Message+ icon on the home screen to indicate unread text messages (requiring me to find the workaround of adding the widget to the home screen).

2. Stopped putting me into the editable text field for typing a new message when I go to Reply to a conversation, and instead just putting me into the list mode requiring me to manually tap into the text field.

3. Marked a conversation as "You are no longer a participant" by itself and prevented me from texting this person until I uninstalled and reinstalled Message+.

4. After that reinstall, began randomly marking read messages/conversations as unread, requiring me to scroll through the whole list to find them (though if this persists to occur I'm chasing my tail and wasting my time).

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Re: Why am i getting the message 'no longer a participant'??

Miembro

I can confirm that items 1 and 2 above do not exist with the default Messaging app (and both do still exist with Message)). With the default Messages app, the star icon notification appears properly when a new text is received, and replying or starting a new message puts me directly into the text editing/typing field properly.

Both of those are faulty with Message+ but used to be fine with it (the star icon disappearing happened about six or eight months ago, and others on forums concurred they had the same issue). The issue of not going into the text editing/typing field on replying or starting a new message only began a couple weeks ago.

I cannot comment on whether items 3 and 4 above exist with the default Messages app, as they're intermittent issues. By the way, neither has recurred with Message+ since I reinstalled it a couple of days ago.

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Re: Why am i getting the message 'no longer a participant'??

Miembro

Everything that JAYNEW20 outlined also pertains to my phone.  I also upgraded my phone yesterday to the Essential Phone, coming from my BlackBerry Priv. The only thing that's no longer applicable is the star on the Message Plus icon, but as of yesterday, that problem persisted on my old phone.

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Re: Why am i getting the message 'no longer a participant'??

Community Manager
Community Manager

We are eager to get to the root cause of this matter in order to get the resolution you all desire. Thanks so for your input JAYNEW20 and hawaii52. 

Can you tell us which version of the Message+ app you are using? 

hawaii52, I understand you just recently upgraded your phone,but did you try the uninstall/reinstall as well? 

 

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am i getting the message 'no longer a participant'??

Community Manager
Community Manager

JAYNEW20, I regret that you've been having such challenges with your Message+ Application. I'm glad that several issues were resolved when you deleted and re-installed the application. You indicated that issues 3 (no longer a participant message) and 4 (read messages showing up as unread) are intermittent. It has now been about 4 days since you did this, have these issues happened again?

 

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am i getting the message 'no longer a participant'??

Miembro

I uninstalled and reinstalled less than a week ago (whatever date I posted it in this thread), so whatever version the Play Store gave me is what I have. Version 6.7.5.

Same as my previous post, no changes: issues 1 and 2 still exist, 3 and 4 have not recurred.

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Re: Why am i getting the message 'no longer a participant'??

Community Manager
Community Manager

Thank you so much for all the information you have provided regarding this message when using Message+, JAYNEW20. This has been going on for quite a while and your information is very helpful. I just sent a Direct Message to you. Please reply when you get a moment. 

 

 

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am i getting the message 'no longer a participant'??

Miembro

My new phone worked correctly from day one, presumably because I freshly installed all of my apps.  The only problem that I still have is issue #2 from JAYNEW20's above post.

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