Weird characters for contacts in Verizon Messaging app

[FishermanInPenfield]

Moto G4 plus with Android 7, latest Verizon Messaging installed.

When I add people to a message, it shows the contact person's name and number but where it normally says "Mobile" or "Home" it shows weird characters. See picture

I uninstalled and reinstalled but still the same. This just started today after the update the Android 7.

[SuzyQ]

Try clearing the app cache, or a system cache clear (it will not delete any of your data).  Reboot the phone.  See if that clears it?

[FishermanInPenfield]

Thanks for the suggestion. I tried both and the issue persists.

[vzw_customer_support]

We are so sorry to see there is still an issue with the messaging.

(Thanks, SuzyQ for the suggestion.)

If you only use the messaging app that came installed on the phone, does the same thing happen?

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[FishermanInPenfield]

The issue only occurs in the Verizon messaging app

[vzw_customer_support]

That would be concerning to myself as well, FishermanInPenfield. Let's get this cleared up. What happens when you reset the application? You can do this under Apps > Settings > Applications > Application Manager > Locate Verizon Messages > Force Stop, also under Application Data > Clear Data.

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[FishermanInPenfield]

This did not fix it

[LORPEC98]

I am having this same exact issue and it also started after the upgrade.

[RealtorJeff]

Same issue.  Appeared after upgrade to 7.  Wife has same Motorola G(4) but uses stock Android text app.  Doesn't happen there.  Message Plus on iPad and Windows 10 does not do the same thing.  As stated uninstall and reinstall not a solution.

[ralpho711]

I'm having the same problem