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Re: Web Text Not working

Miembro

The web text client is not working, today.  It was a few days ago.  After logging in, I get the following text.  I work in a location that gets almost no cell service, I need for this to work, and I don't use Windows or Mac:

Mensajes de Verizon

  • Descarga Gratis Messenger App for:
  • iOS
  • ANDROID
  • DESKTOP
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Re: Web Text Not working

Asistencia al cliente

I definitely understand the significant role our messaging services play in our day-to-day life, and it would be difficult to be happy with anything that's not working.

Allow me to gather some clues to turn this experience around.

In step 2 of this link, there is a portion that states "Text Online" https://www.verizonwireless.com/support/knowledge-base-217522/
Clicking that what do you see?

Also, you mentioned that you work in a location with limited coverage. Has the service there been look into before? Is maybe Wi-Fi available there?

 

DavidH_VZW

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Re: Web Text Not working

Miembro

The result is:

 

Mensajes de Verizon
  • Descarga Gratis Messenger App for:
  • iOS
  • ANDROID
  • DESKTOP
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Re: Web Text Not working

Miembro

In addition to poor cell service, we are not allowed to connect personal devices to the corporate wifi.

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Re: Web Text Not working

Miembro

I have complained about the poor cell service before.  Verizon's explanation was that this is on a military installation and that the military kicked Verizon out after 9/11/01.  I don't know if that is true.

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Re: Web Text Not working

Asistencia al cliente

ajnewton,

 

We want you to have the best experience with our connectivity apps. Verizon Messages is a great tool, and I am confident we can get to the bottom of this error. Can you please clarify what type of device or platform you are trying to use Verizon Messages with? The following link details the compatible platforms beneath section 1 of "Compatibility and Customization": http://spr.ly/66021GOGG

 

ColinH_VZW

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Re: Web Text Not working

Miembro

You're going the wrong direction in this troubleshooting.

I am attempting to access my text messages on the web, from a web browser.  Doesn't matter right now what kind of device.  But to be complete, I am using Firefox or Chrome browser on a Linux computer.  This worked fine last week and for many years prior.  It does not work today because someone made a change on the web site.  I initially connect using the URL https://vtext.com, which redirects to the link you referred me to in the troubleshooting step.   I gave you the result.  Someone turned off this service on the web.  I need it back.  If I could do this on my phone, I would, but I can't for the reasons I've already given.

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Re: Web Text Not working

Miembro

In another thread, Verizon Tech Support acknowledged that "Being able to send a message from the Web is a must. Let's get this figured out.":

https://community.verizonwireless.com/t5/Verizon-Messages/web-text-message-site-not-working/m-p/1085...

Yes, let's, please!  Thank you.

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Re: Web Text Not working

Asistencia al cliente

Can you please clarify, has there been any updates or changes on this issue? AlbertP_VZW

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Re: Web Text Not working

Miembro

Yes, it appears that the service was restored by Wednesday (yesterday, the day after I posted the offline report).  Gracias.

Please let those in charge of that service know that Linux users must also be considered when deciding to make global changes to web services.  Gracias.

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