cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

Re: Web Text Not working

ajnewton
Miembro

The web text client is not working, today.  It was a few days ago.  After logging in, I get the following text.  I work in a location that gets almost no cell service, I need for this to work, and I don't use Windows or Mac:

Verizon Messages

  • Baja el Gratis Messenger App for:
  • iOS
  • ANDROID
  • ESCRITORIO
Etiquetas (5)
0 Me gusta

Re: Web Text Not working

Community Manager
Community Manager

I definitely understand the significant role our messaging services play in our day-to-day life, and it would be difficult to be happy with anything that's not working.

Allow me to gather some clues to turn this experience around.

In step 2 of this link, there is a portion that states "Text Online" https://www.verizonwireless.com/support/knowledge-base-217522/
Clicking that what do you see?

Also, you mentioned that you work in a location with limited coverage. Has the service there been look into before? Is maybe Wi-Fi available there?

 

DavidH_VZW

0 Me gusta

Re: Web Text Not working

ajnewton
Miembro

The result is:

 

Verizon Messages
  • Baja el Gratis Messenger App for:
  • iOS
  • ANDROID
  • ESCRITORIO
0 Me gusta

Re: Web Text Not working

ajnewton
Miembro

In addition to poor cell service, we are not allowed to connect personal devices to the corporate wifi.

0 Me gusta

Re: Web Text Not working

ajnewton
Miembro

I have complained about the poor cell service before.  Verizon's explanation was that this is on a military installation and that the military kicked Verizon out after 9/11/01.  I don't know if that is true.

0 Me gusta

Re: Web Text Not working

Community Manager
Community Manager

ajnewton,

 

We want you to have the best experience with our connectivity apps. Verizon Messages is a great tool, and I am confident we can get to the bottom of this error. Can you please clarify what type of device or platform you are trying to use Verizon Messages with? The following link details the compatible platforms beneath section 1 of "Compatibility and Customization": http://spr.ly/66021GOGG

 

ColinH_VZW

0 Me gusta

Re: Web Text Not working

ajnewton
Miembro

You're going the wrong direction in this troubleshooting.

I am attempting to access my text messages on the web, from a web browser.  Doesn't matter right now what kind of device.  But to be complete, I am using Firefox or Chrome browser on a Linux computer.  This worked fine last week and for many years prior.  It does not work today because someone made a change on the web site.  I initially connect using the URL https://vtext.com, which redirects to the link you referred me to in the troubleshooting step.   I gave you the result.  Someone turned off this service on the web.  I need it back.  If I could do this on my phone, I would, but I can't for the reasons I've already given.

0 Me gusta

Re: Web Text Not working

ajnewton
Miembro

In another thread, Verizon Tech Support acknowledged that "Being able to send a message from the Web is a must. Let's get this figured out.":

https://community.verizonwireless.com/t5/Verizon-Messages/web-text-message-site-not-working/m-p/1085...

Yes, let's, please!  Thank you.

0 Me gusta

Re: Web Text Not working

Community Manager
Community Manager

Can you please clarify, has there been any updates or changes on this issue? AlbertP_VZW

0 Me gusta
Highlighted

Re: Web Text Not working

ajnewton
Miembro

Yes, it appears that the service was restored by Wednesday (yesterday, the day after I posted the offline report).  Thank you.

Please let those in charge of that service know that Linux users must also be considered when deciding to make global changes to web services.  Muchas gracias.

0 Me gusta