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Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Mercury91
Miembro

I recently had my Moto G activated with a ported number from another carrier. I can make and receive calls, but can only send out text messages. I can only receive texts from friends who also have Verizon. I have dialed *228 numerous times and contacted Customer Support via chat, but to no avail. I still can't receive text messages. Please help!!

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Respuestas correctas

Re: Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Snn5
Líder Sénior

Perhaps a visit to a corporate store would be best then for hands-on tech support.  Also, the porting process can take a couple days to fully port as well.

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Re: Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Snn5
Líder Sénior

Did you get a new SIM card or use an old one?

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Re: Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Mercury91
Miembro

My phone (Moto G) does not use a SIM card.

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Re: Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Snn5
Líder Sénior

Perhaps a visit to a corporate store would be best then for hands-on tech support.  Also, the porting process can take a couple days to fully port as well.

View solution in original post

Re: Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Mercury91
Miembro

Thank you Snn5. I was thinking it may have to do with the port process. Hopefully it will resolve itself in the next day or two. I appreciate your quick reply and advice.

Re: Verizon Moto G Can't Receive Messages From Non-Verizon Phones

Snn5
Líder Sénior

Bienvenido Smiley Happy

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