Verizon Messages+ crashes every time I select attach.

[GARBUR40]

I do NOT have a Private message from you!

[GARBUR40]

I have not received any private message concerning this problem!! Need to

be more direct!

On Tue, Oct 30, 2018, 7:32 PM vzw_customer_support <

[Ann154]

GARBUR40 wrote:

I do NOT have a Private message from you!

The VZW rep was responding to another community member in this discussion thread. The DM was sent to them not you.

[mowgli122692]

I am having the same issues. My message + app crashes every time I try to attach a photo in a message.  Instagram gallery is empty with no photos to select, unless you change the drop down at the top to "other" but even then you can only select and post one photo at a time. Facebook tells me "you don't have any photos or videos here."

There is something corrupting the applications to be able to connect to the gallery or photos of any type.

Not being able to use simple phone functions for almost 2 weeks now is a serious issue.

PLEASE HELP ASAP!!!

[GARBUR40]

I am having the same problem, and do believe the bug was in the latest Android Update! Verizon has been NO help in the matter, even as it affects their apps, too.

I believe Google creates these Android Updates...

[Hcre27]

I am having issues since the update too.  I cannot access gallery photos from several apps and I've also had calls go directly to voicemail for no reason.  I'm so frustrated! 

[LAUSKA5]

Tick tock. Tick tock. Can someone at Verizon please update the customers here on how your team is working on this issue? Is there an ETA of a fix? Over a week is really making us feel like this is either a low priority or a complex issue. Please advise.

[GARBUR40]

I'm not too sure we're contacting the right people...since this happened, I

believe, in the last Android Update, and that is done by Google. I could be

wrong, but it definitely was the update messing things up.  Probably why

we're not getting any replies from lowly Verizon support...

[vzw_customer_support]

Thank you for reaching out BRAHMA1387. At this time we have no additional information this issue. From the detail you have provided us with, this issue should be solved by the manufactures next software update. 

ImanuelC_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help!

[Fetz4]

When will the next software update be Verizon Wireless Customer Support? 

This is only helpful if the next 'manufactures software update' is today.  However, typically they are several months in between updates.