AARTUR48
All I do is message. If my text messaging didn’t work, I may as well have no phone. I understand how important this is to you. I’ll be more than happy to assist you. When did this issues start for you? Are you connected to Wi-Fi or cellular data when this happens? Are you able to receive picture messages with Messages +? Are you able to add attachments using any other messaging application?
Edward_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The issue started the night before I found this post and responded to it. So that's about two days now. It doesn't seem to matter what network I'm on, whether it's my in-home or public WiFi or the Verizon network. I can receive picture messages and can even send them if I use the in-gallery "share" option and select "Message+" but cannot attach directly from Message+. Basically whenever I press the "attach" button (the big +) the app crashes. In Facebook, Instagram, and other apps when I attempt to post a photo via the camera button or + button in those apps, they show a blank area where the gallery would usually be shown and a symbol saying there is nothing on the phone.
Because this seems to be universal to the phone rather than app-specific, I'm making the guess that it's related to the latest Android update (which went live a few days ago) and the file system itself, not the Message+ app in particular. The standard built-in messaging app on the phone will work, but runs very slowly when I attempt to attach anything and does not show access to "sent-received" photos/images, only to things saved on my phone or its SD card.
I depend on my messaging service to work right Smithersss. We are here to help. What model device do you have? Is the Message+ App up to date? Are you getting an error within the app when it closes?
AlbertoR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Sorry for this inconvenience. It's important to us that we work towards a resolution for this issue. Did you power your device off/on since updating the software for your device and updating the software for your applications?
Lasina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My phone doing the exact same thing. Started after an update several days ago. Customer support needs to read these posts:
-Restarting does not fix
-Reinstalling the Message+ app does not fix
-Updating the message+ app does not fix
- Does not matter when, where, how, or what type of attachment. Happening in every circumstance
App literally crashes immediately when trying to select attach for anything to a message
Same issue here. Same model phone. Possibly started with the latest Android update?
I've gone ahead and called out @VerizonSupport on Twitter for not seeming to think this is important. You all should do the same.
My phone doing the exact same thing. Started after an update several days ago.
-Restarting does not fix
-Reinstalling the Message+ app does not fix
-Updating the message+ app does not fix
- Does not matter when, where, how, or what type of attachment. Happening in every circumstance
App literally crashes immediately when trying to select attach for anything to a message work around is to go into your photos and share. This is rediculous. Probably instituted on purpose as the v20 is now two years old
AARTUR48,
That's certainly too long to deal with this. I can assure you that we know this is important and we're dedicated to solving these concerns. I know you need to be able to fully utilize all functions of your phone.
Please place the phone in safe mode. http://spr.ly/6588DCF0k Once you have done so test any of these apps you can still access and see if the same thing happens. Please keep us updated on the results.
Andrew_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Message+ appears to function normally when in safe mode. Most of the other apps that are affected by this problem aren't available in safe mode.
Start a new topic or ask questions in the open forum.
