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Texts to Non-VZW customers not being delievered.

NeX
Miembro

This just started yesterday about 12pm (Noon).

 

My girlfriend has AT&T and she's not getting any of my messages, if she does get them, shes getting them an hour plus later.

I brought my phone to VZW and had the software upgraded from v4 to v9 and did the OTA upgrade to v10 and still no difference. I brought my phone in again today, they replaced it for me under warranty, but still no fix.

 

It worked with minimal delay this morning from 7am to 8am when i was texting, but come Noon time, messages werent going through AT ALL!

 

I'm pretty sure this is true of any VZW customer in Essex and Middlesex county (only two countys i'd know problems in).

 

I contacted customer care today, they transfered me to level 2 tech. He did some research and told me there doesnt seem to be any problems, all my messages are leaving the VZW network on time. He also explained that carrier to carrier messages go through sybase, not sure if they have any problems or not, but i havent turned up anything searching online.

 

Also while I was chatting with the L2 tech, I had said i havent tried a pic/vid message yet, he explained i should try because pic/vid messages go over the data network where as texts go over the voice network. So i did try this, the first few pic messages i sent (no pic attached, just text) went through absolutely fine, delivered in under a minute, but after 10 mins, all those mesages became delayed and some not recieved at all.

 

Just so the possibility of an AT&T problem is eliminated, i sent messages to a friend with T-Mobile, and one someone with AT&T OTHER than my girlfriend, same problem, delayed delievery and in some case NO delivery.

 

If anyone has an answer, PLEASE help, this is extreamly frustrating.

 

 

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Re: Texts to Non-VZW customers not being delievered.

brittanyjean28
Miembro

This is happening to me too. it is very frustrating :/

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Re: Texts to Non-VZW customers not being delievered.

NeX
Miembro

I dont know if verizon fixed this or not but my texts seem to be going through fine for the time being.

 

What I did last night was update my PRL (dial *223 from your handset, select option 2)

 

so far so good, we shall see as the day goes on

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Re: Texts to Non-VZW customers not being delievered.

Android10
Novice

I apologize about  the messaging issue.  If you are still having problems with messages, try dialing *228 send and option 2 to  update your PRL. 

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Re: Texts to Non-VZW customers not being delievered.

klove77
Miembro

This has been happening to me on and off since March. It is so annoying. If verizon doesn't fix it soon I'm thinking about switching carriers.

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Re: Texts to Non-VZW customers not being delivered.

Leslie1
Novice

Hello, I apologize about  the messaging issue. Have you tried the *228 update? Where you able to send text after update?

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Re: Texts to Non-VZW customers not being delivered.

sweetchrys
Miembro

Yes I've tried *228 and I'm still having problems with delayed texts ......smh my recipientaare from T-mobile and Cricket.. so its not a coincidence .. this is definitely a Verizon problem :-/


Leslie1 wrote:

Hello, I apologize about  the messaging issue. Have you tried the *228 update? Where you able to send text after update?


 


Leslie1 wrote:

Hello, I apologize about  the messaging issue. Have you tried the *228 update? Where you able to send text after update?


 

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Re: Texts to Non-VZW customers not being delivered.

Android10
Novice

Try doing a soft reset on your phone by powering the phone off and removing and replacing the battery.  


Once the phone is powered back on,  dial *228 send and option 1.

 

Once the programming is complete, dial your own number area code first, and then end the call.

 

 

 

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