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Texts do not open. They are labelled "Download" forever.

ilsepeters
Miembro

Texts are sent to me and do not open. They are labelled "Download". When I click on "Download" a "Downloading" message appears for about one minute, then reverts back to "Download". The texts sometimes to not open until HOURS and sometimes DAYS later.  What is the problem???

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Re: Texts do not open. They are labelled "Download" forever.

Ann154
Expert

Do you have an active 4G or 3G cellular connection when this issue occurs?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Texts do not open. They are labelled "Download" forever.

ilsepeters
Miembro

It is an active 4G connection.

One text the other day was 7 lines long and did not open until a day later.

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Re: Texts do not open. They are labelled "Download" forever.

jav6
Sr. Member

What make/model phone do you have?  What messaging app are you using?

...Just another VZW customer...trying to offer some assistance...
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Re: Texts do not open. They are labelled "Download" forever.

KATLAM75
Miembro

Me too.  Happens on my LG G4, happened on my old S4 and now has happened once or twice on the S5 I use for work.  If that continues I will be switching plans, as I can't miss those work texts.  There are like 10 threads about this.  Figure it out Verizon!

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Re: Texts do not open. They are labelled "Download" forever.

KATLAM75
Miembro

All my settings are normal with both data and WiFi connected.  I've restarted phone,  wiped cache,  etc.  I won't wipe my entire phone cause that's too much to ask to get a text. 

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