Texting issue

[coolpoints]

2 weeks ago I was unable to send any text messages, when I try to send out a text it brings up the screen "Message failed would you like to retry". I thought this would be an issue with the network being overloaded but this is has been going on for 2 weeks now. I have never been able to send any texts during theses 2 weeks.

The cause code is "Temporary(Service not available:SMS Ord.D.)" I dont have a text plan but I was able to send texts fine before this. I did the whole *228 things and pulled the battery. Im sure that I have changed nothing in my account to have this happen.

[iPhonelove]

Sounds like a feature setting problem. You will need to call customer service. 

[coolpoints]

I'm trying to call customer support about the text issue but when I get throught all the machine garbage it ask me to type my verizon account password before I can speak to a customer service rep. Where do I find this out? I tried looking at my bill and what not but nothing seems to work.

[iPhonelove]

Are you sure its asking you for your account password? I have never had to enter that. Is this the number you're trying to call? (800) 922-0204

[coolpoints]

Yeah that's the number that im calling. I go to the text support and it just puts me on hold and says " for sercurity purposes please enter your verizon account password" The only password I have from verizon is this one to post on the forums, other than that I've got nothing

[iPhonelove]

You have to enter the last four digits of the owner of the accounts social security number.