I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's the Vortex phone and the reason why I don't think they are on the SD card is when I go to the gallery and see the different folders there is a separate one for the SD card and it shows only 1 item in it and under albums it shows like 56 pictures.
No I haven't checked the SD card separately. I also thought of plugging my phone into my computer to see if I could transfer them that way but my computer at work didn't like the installation of the phone so I have to wait to check it out at home.
Thanks from another Ann.
Amreader/Annix, thank you for your inquiry. I understand the importance of transferring your pictures to a new phone. Have you already tried connecting your phone to a computer and enabling USB mass storage? To do this, make sure the SD card is inserted. Once the phone is connected, slide down the notification panel and choose USB connection mode, Mass Storage. This should give the option to view both the SD card contents and internal contents thru your Windows Explorer.
You can also use a file manager program like Astro File Manager or a similar program to transfer files from the internal memory to the SD card.