Picture Messaging
BaoBei
Newbie

I went to Verizon on Saturday to inquire about unknown data charges. The woman there tried to tell me I must be accidentally clicking on web applications, I handed her my phone and told her to "accidentally" click on something like she said it would in my purse.  When she tried to unlock my phone, she ran into my key code lock.  I told her I know exactly what applications use data and wanted to know where the $2 data charge came from.

 

I was informed she could not tell me where it came from and to pay it because it was only $2.  I let her know this was the second time this mysterious charge came around.  She said it was only $4 then.

 

I had her block Verizon V-Cast and the other mobile services she said would access data as a result. I tested my picture messaging, it worked fine from their store. However, now when I'm at home or on campus (which are the only areas I'm ever in) I can't picture message.  When I call to ask about this, they tell me that I just need to update the towers on my phone. Which, they say, I need to do every month. Even after updating the tower list, I can't send anyone a picture message.

 

What am I doing wrong? I've been getting more and more frustrated with Verizon's poor customer support.

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Re: Picture Messaging
iPhonelove
Specialist - Level 1

It takes time for the changes made online to your account to take effect. So you could probably still use picture messaging then because not all the changes had taken effect. But, when you put a data block on such services, it also blocks your picture messaging service, because that involves data. 

 

 

Thanks, 

James 

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Re: Picture Messaging
BaoBei
Newbie

That's not true actually. I can text message from campus and work, but not at home--until recently. The sales rep told me that's because it's a known issue the signal for Verizon randomly drops around my apartment complex.  I also had a problem with my phone powering itself off. It did it recently after I updated the towers two days ago and since then I've been fine texting pictures, it just takes a little bit more.

 

And to be more specific, I did not enable blocks on all data, that's called a national access data block, what I did was block certain web applications on my plan so I could not access them. That does not block pictures and video messages or I would not have been able to send a picture message just five minutes ago.  :smileyhappy:

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