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Online Verizon Messages two-factor authentication paradox.

The Verizon Messages web app is a convenient feature when I have limited cell connectivity but access to the internet. This convenience is contradicted however by the two-factor authentication protocol which requires a code to be sent to my phone. I understand that two-factor improves security, but in this case it also makes this feature somewhat useless.

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Re: Online Verizon Messages two-factor authentication paradox.

Community Manager
Community Manager

UbiquitousNovelty, 

Your account safety and security it a priority, and we thank you for your feedback. We want to be sure that we are on the same page, to provide you with a resolution. Are you not receiving the code? Please elaborate and describe what is happening.

KatiM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Online Verizon Messages two-factor authentication paradox.

Thank you for your response. The system seems to work as intended. I am able to receive a code and log in. My complaint was more about the fact that in the scenarios where the messaging web app is most useful to me (for example, I'm at work and can't have my cell phone with me, but could still check my messages with the web app), I wouldn't be able to see the verification code because I wouldn't have my phone with me. That's why I called it a paradox: in order to use the alternative messaging tool I must still be able to use the primary messaging tool, in which case, what use is the alternative tool?

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