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NEED HELP Activating Verizon Message+ without QR code

Souljagurrl424
Miembro

My Samsung Galaxy S9+ (Verizon) was stolen about a week ago and I now have an Ellipsis 8 Verizon Wireless tablet that I am using as my phone. I have successfully transferred my service and phone number from my S9+ over to my tablet , but am having an extremely hard time activating the message+ app. In order to register my tablet, its asking to send a text with a QR code to my mobile number for me to scan with my tablet. The problem is that I don't have another device that I can receive the message on and scan the code off of. I've tried signing in on the web version of message+ from a friends phone so I can scan the code but the web app isn't receiving the text at all!!! There has to be a secondary option to verify my phone number/account! ¡Necesito ayuda!

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Re: NEED HELP Activating Verizon Message+ without QR code

Ann154
Expert

A tablet can't be used as a phone. The application recognizes the device is a tablet and is looking for the primary phone to sync with. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: NEED HELP Activating Verizon Message+ without QR code

Community Manager
Community Manager

Hola, Souljagurrl424. We understand the importance of staying connected and we want to help. For security purposes, we'll need to have an active phone number to send the QR code or SecurePIN message. Unfortunately, there is no way around this. We recommend visiting vtext.com to view and compose messages. Does this help?

 

ChristianP_VZW

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