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My EnV Touch isn't ringing when I get a text message...anyone know why?

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My phone will only ring when I get a text message if it is open, but it will still ring when I get phone calls.  Very inconvienient...any suggestions anyone?
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Re: My EnV Touch isn't ringing when I get a text message...anyone know why?

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I'm having the same problem.  Only get a ring if the exterior screen is not "locked", or if the phone is open.  It worked when I first got the phone, but now I'm having this issue as well. I've only had the phone two weeks!!  Hopefully someone has the answer?
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