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Messages do NOT sync across all devices

RONDEN28
Miembro

I Use a Samsung Galaxy S5.  My messages will NOT sync across all devices, all of the time.  I have experienced this problem for many months now, waiting for Verizon to address.  I was told, after many hours on the phone with support, that Verizon didn't support my android tablet because it was manufactured by RCA.  I am now trying to use a HP windows 10 computer.  I am experiencing the same thing.  Some of the messages I receive on the phone, but not on the computer.  Some messages appear on the computer, but not on the phone.  Sometimes the messages I send on the computer will not show up on the phone.  I can tell (from google searches and such) that MANY users have this very same problem, but when I call support they claim they have not heard of anyone else having such a problem.  THIS, I do NOT understand.  This is my LAST resort.  If I cannot resolve this problem then I simply have no other choice except to change carriers.    Can ANYONE please help me???

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Re: Messages do NOT sync across all devices

RONDEN28
Miembro

OKAY..... This way of getting help (from a forum) works every bit as well as calling verizon support.  I should have known this was a useless way of getting help.  If I need a different phone, I'll get one.  If I need a different tablet or computer, I'll get one.  If I need a different service, then I guess I have little choice.  The fact that this forum has the same apathy as Verizon support should NOT have been a surprise.  Just very surprised that such a basic problem (affecting so many people) cannot be solved. 

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Re: Messages do NOT sync across all devices

Community Manager
Community Manager

RONDEN28,

We appreciate your patience, as we get multiple posts at a time and do our best to respond as quickly as possible. Allow us to assist you with syncing your messages with other devices. What messaging app (default, Verizon Messages, etc...) are you using? What steps have you taken to start the syncing process?

CoreyM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messages do NOT sync across all devices

RONDEN28
Miembro

I am using Verizon messages. I also downloaded the windows 10 app for my

computer. I have also used the web portal, but have since stopped.

On Sun, Jun 25, 2017 at 10:15 AM, vzw_customer_support <

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Re: Messages do NOT sync across all devices

Community Manager
Community Manager

@RONDEN28

Thanks for confirming which messaging application you’re using. Let’s take a closer look into this text message syncing issue for you.

First, can you confirm your Verizon Messages (Message+) application is up to date on your device: http://vz.to/2nLzdIg? Also, can you confirm that the Verizon Messages application on your tablet is set to sync with your phone: http://vz.to/2skfFMM?

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messages do NOT sync across all devices

RONDEN28
Miembro

I can confirm my Verizon Messages (Message+) application is up to date on

my device. I can also confirm that the Verizon Messages application on my

tablet is set to sync with my phone as is the Verizon Messages application

on my computer.

BTW, the link: http://vz.to/2nLzdIg

<https://community.verizonwireless.com/external-link.jspa?url=http%3A%2F%2Fvz.to%2F2nLzdIg>,

and the link: http://vz.to/2skfFMM

<https://community.verizonwireless.com/external-link.jspa?url=http%3A%2F%2Fvz.to%2F2skfFMM>

ambos

direct me to a Verizon page that simply says:

An unexpected error has occurred.

Question - is it possible to to receive SOME of my messages on my tablet if

that tablet is NOT set to sync from my phone??

Please recall that I receive SOME messages on each device. Some messages

that are sent to my phone do NOT appear on my tablet. Some messages that

are sent to my phone do NOT appear on my computer. They may or may not be

the same messages. Some messages that I send from either of my other

devices do not appear on my phone. Some messages that I send from my phone

do not appear on either of my other devices.

On Tue, Jun 27, 2017 at 5:21 PM, vzw_customer_support <

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Re: Messages do NOT sync across all devices

Community Manager
Community Manager

@RONDEN28 Making sure your getting you're getting your messages is important. Lets try removing the Message Plus off of the alternate devices, and making sure your primary device (phone) can receive all of the messages. Once that's confirmed please add the Message plus back to the alternate devices, and attempt to sync again.

JoelD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messages do NOT sync across all devices

RONDEN28
Miembro

There has never been any question that my phone will send and receive

messages. I have, over the last year, installed, uninstalled, and

reinstalled message plus on a variety of devices. I have used several

different web browsers to connect to verizon messages over the internet. I

first discovered that when I used a chrome browser on a pc with win 7 to

send and receive messages, some of the messages I sent from the pc did not

register on the phone and some of the messages I sent from the phone did

not register on the pc. I also tried a variety of web browsers. I upgraded

to windows 10 and again tried a variety of web browsers. I stopped using

the "web portal" altogether. Next, I installed message plus on an android

tablet and experienced the same problems. Verizon support said there was a

problem with the RCA manufactured android tablet and I should contact RCA

for support. RCA support services said that I had been misdirected. I

tend to agree. I then tried using an Ipod air and experienced the very

same problems. I have gone ahead and uninstalled ALL message plus from ALL

of my devices, including my phone. After that, I reinstalled message plus

on my phone. I DID send and receive a couple of messages. I did NOT spend

any time extensively testing this because it has never been the problem.

I am currently using message plus on an HP manufactured desktop running

windows 10 and the RCA manufactured android tablet. At this point it needs

to be understood that the syncing problem is NOT absolute. It IS

intermittent. I HAVE done this already. In the past, it has taken weeks

for the problem to present again. In the past when I have gone through

this sort of process of elimination, the problem HAS, each and every time,

presented again. In the past, when working with Verizon Support, I have

been asked (more than once) to do what I have just done again per YOUR

request. In each of those cases I was then asked to send and receive text

messages in all possible combinations. Because I could successively do

this ONCE, the support technician considered the problem solved. Each and

every time the same problem presented again weeks or even months down the

road. Over a period of more than a year I have repeated this very same

procedure for each and every support person I have asked for assistance.

Each and every time the support technician has considered the problem

solved and dismissed me from their support. This will be the fourth or the

fifth time I have gone through this cycle. Please DO NOT say "is there

anything else I can do for you? Please call us back if you have any other

problems". You cannot, in good faith, consider this a solution to my

problem.

On Sat, Jul 1, 2017 at 11:21 AM, vzw_customer_support <

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Re: Messages do NOT sync across all devices

RONDEN28
Miembro

So - since I've Since I have uninstalled and then reinstalled message plus

on my computer and my tablet it HAS worked as it should. So, now I wait?

If (when) it begins dropping messages again, are you saying that I will

need to uninstall and reinstall? Is this the long term solution?

On Wed, Jul 5, 2017 at 9:56 AM, Ronald Dennis <ronaldedennis@gmail.com>

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Re: Messages do NOT sync across all devices

Community Manager
Community Manager

RONDEN28, I understand this important for you. Our goal is for the application to work correctly on all of your devices. I'm confident this will get your issue resolved, and the application will work as designed on all platforms. I can certainly set a follow-up and reach out to you in Private Message to check on this issue. I will be reaching out to you by the end of the week to check on this matter. We are always here for you; please keep us updated and let us know if you continue to experience issues with this application.

GersonG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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