My motorola Z is not giving me any sound notifications when I receive a text. All other notifications are working properly. and the phone is up to date and the setting are all normal. Is there anything else I can try?
Sound is a must. We can’t have this continue. Let's go to your main Verizon Messages page in the app. It should say Conversations. Please hit the three lines in the upper right and select Customize. Then please scroll down to “Reset to Default”. Doing this will not lose any messages. Let us know is sound is restored after the reset or not.