I was delighted to read Matthew's (Member mbooher) report that "as of right now (17:15pm Pacific Time on Saturday, August 3, 2019), EVERYTHING SEEMS TO BE WORKING AND NORMAL AGAIN".
With hope in my heart, beginning about 18:05:00 PDT Saturday, August 03, 2019, I ran my send/receive/sync tests again.
As I too am in the Pacific Time Zone, I thought I'd be served by the same or similarly updated Verizon "integrated messaging service" servers as Matthew's devices.
I am disappointed to report that my results have NOT changed.
The 8x8 matrix of results of my Send/Receive/Sync Verizon Messages conversations (SMS text) remains unchanged.
Exactly the same send/receive/sync results as in my original spreadsheet matrix (appended below).
I then spent (WASTED, as Verizon is not paying for my time) additional hours on my Windows 10 Home laptop: Disconnecting/Rebooting/Connecting, reviewing Conversation threads in, Uninstalling/Rebooting/Installing, and again reviewing Conversation threads in Verizon Messages (v2.0.2.0).
During these cycles, the Conversations were "deleted" and "reloaded" from the servers and the same "last successfully synced message was still 7/19/2019 - 2:11 PM PDT".
When I sign in to my Account on Verizon's website and go to Account : Text Online, ALL messages subsequent to 7/19/2019 - 2:11 PM PDT are there (see appended screen capture), including the tests I just ran, inspired by Matthew's post.
Matthew (Member mbooher), might you be willing to try sending a message from your Samsung Galaxy Note 9 or iPhone SE (whichever is your Primary Verizon cell number) to a cell number different from yours, receive a reply back from that other cell number, and then check if your Lenovo ThinkPad Yoga 260 correctly synchronizes both sides of that Conversation thread?
May we assume that your ThinkPad is updated to a recent/current version of Windows 10 Pro?
If that does work, perhaps we can discover how your environment differs from mine.
If your situation has actually changed from "unable to keep in sync" to "working now", I can hold on to some hope that my situation may still get resolved.
John
Member sdnsr,
You might get better response by starting a new "Discussion", (Start a Discussion) button on Verizon Messages Home screen. I am just a lowly Member, not a Community Manager, so I can't move your posts to another thread.
This Discussion thread has been building around the failure of Verizon Messages to "sync across multiple devices (smartphone, tablet, computer, and even smart watches) so you can keep the conversation going when you're switching between devices." as is claimed in the Microsoft Store.
But, your post did pique my curiosity, wondering if the failure you describe might be related to our sync failures.
I used my collection of devices and multiple email addresses and 2 cell phone numbers to check if I could replicate your problem.
I regret I won't be much help, as my tests worked as expected, no failure.
I composed a short text on my iPad Air in Gmail and addressed it to both my cell numbers (To:[email address removed per the Verizon Terms of Service], Cc:[email address removed per the Verizon Terms of Service]) as well as my primary email address (Bcc:???@att.net) and clicked send. (see appended screen capture)
The message was successfully received on both Cell phones/numbers (devices: Samsung Galaxy S9+ and BlackBerry Z30) and my @att.net email account, although it did provide me another example of our "sync across multiple devices" failure.
I have a vague long ago memory of Verizon saying that the #@vzwpix.com option was being eliminated. You might try another test case from Gmail to [full 10 digit number]@vtext.com, in case it was just a temporary server glitch.
Wishing you luck in solving your dilemma.
John
